{"id":2979,"date":"2022-04-28T10:01:45","date_gmt":"2022-04-28T10:01:45","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?page_id=2979"},"modified":"2022-12-02T16:17:21","modified_gmt":"2022-12-02T16:17:21","slug":"nps-software-vergleich-usabilla-vs-zenloop","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/nps-software-vergleich-usabilla-vs-zenloop\/","title":{"rendered":"Usabilla vs. zenloop"},"content":{"rendered":"
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Usabilla vs. zenloop<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

NPS\u00ae Software Comparison<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Why is zenloop the better NPS software alternative compared to Usabilla? The integrated experience management platform zenloop identifies churning customers and shows how they can be won back and retained in the long term. Based on integrated surveys, the zenloop Net Promoter System identifies detractors and reacts automatically with pre-defined recovery measures.\r\n\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\"zenloop-competitor-usabilla-header\"\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n
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\n \"\" <\/div>\n <\/div>\n
\"Usabilla\"<\/div>\n <\/div>\n\n
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Survey Methodology<\/strong><\/div>\n
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\n NPS <\/div>\n <\/div>\n <\/div>\n
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\n NPS <\/div>\n <\/div>\n <\/div>\n
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Survey Channels<\/strong><\/div>\n
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\n Email, Website, App <\/div>\n <\/div>\n <\/div>\n
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\n Website, App <\/div>\n <\/div>\n <\/div>\n
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Import of Historical NPS Data<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Shop System Integrations<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Analytic Functions<\/strong><\/div>\n
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\n <\/div>\n <\/div>\n <\/div>\n
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Translation of Customer Comments<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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Semantic Text Analysis<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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Sentiment Analysis<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Raw Data Access<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n n\/a <\/div>\n <\/div>\n <\/div>\n
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Data Segmentation<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\u201cClosing the Loop\u201d Features<\/strong><\/div>\n
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Configuration of NPS Alerts<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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Automatic Forwarding of NPS Feedback (Customer Service, Marketing Cloud, Ticket System, etc.)<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Live Feed<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Automatic Forwarding of Promoters to Review Sites<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Customer Support Tool Integrations<\/strong><\/div>\n
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\n Salesforce, Zendesk, Freshdesk <\/div>\n <\/div>\n <\/div>\n
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\n Salesforce, Zendesk <\/div>\n <\/div>\n <\/div>\n
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EU Hosting<\/strong><\/div>\n
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\n DE <\/div>\n <\/div>\n <\/div>\n
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Customer Management<\/strong><\/div>\n
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Premium Customer Support & Integrations<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Multiple Brand Support<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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CX & Retention Consulting<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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CRM & ESP System Integrations<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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\n Request Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n
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Advantages zenloop Has to Offer<\/h2>\t\t
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Collecting NPS at Different Touchpoints<\/h5>\n\t\t\t\t\t\t\t\t
Our transactional experience management platform allows organizations to request feedback at individual touchpoints along the customer journey. Thus, we generate high response rates and can guarantee optimized usage.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Identifying Critical Issues in Real Time<\/h5>\n\t\t\t\t\t\t\t\t
Negative feedback is immediately detected by our NPS Alerts and forwarded to the responsible employees. This allows companies to react immediately and take personalized measures to minimize the number of detractors.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Displaying Customer Feedback in Live Feeds<\/h5>\n\t\t\t\t\t\t\t\t
With our live feeds, companies can track and display their current Net Promoter Score and customer comments 24\/7. In this way, customer sentiment is always in the spotlight and all employees stay informed on the current status.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Using Promoters to Acquire New Customers<\/h5>\n\t\t\t\t\t\t\t\t
Promoters are identified and their CLV can be further increased through up- and cross-selling measures. In addition, they are forwarded to common review sites and their positive feedback is thereby used to win new customers.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Proactively Minimizing the Churn Rate<\/h5>\n\t\t\t\t\t\t\t\t
The collected customer feedback is categorized by a text and sentiment analysis. This enables companies to recognize their weak spots, identify their customers’ churn reasons, and initiate action steps in order to win them back.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Establishing Open Feedback Cultures<\/h5>\n\t\t\t\t\t\t\t\t
We show that an open feedback culture is essential for customer satisfaction. With zenloop, companies can recognize their weaknesses and address them at an early stage. Through personalized actions, detractors can quickly become promoters.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Better Results in Customer Retention<\/h2>\n

The zenloop Net Promoter System can be used in different survey channels and thus surpasses the Usabilla tool. Companies can track the complete customer journey and collect feedback at different touchpoints. The large selection of\u00a0shop system integrations<\/a>\u00a0plays a decisive role in this context, as it enables particularly retailers to retrieve and map customer feedback at relevant contact points. Integrations such as Shopify, Magento, and Shopware can be integrated into any account with just a few clicks.<\/p>\n

Additionally, in contrast to Usabilla, zenloop offers a wide range of “closing-the-loop” features, which include the automatic forwarding of NPS feedback to the responsible departments as well as the configuration of NPS alerts. Thus, critical feedback is quickly passed on to the responsible department in the company, which can then take quick and targeted measures to win back and retain customers. With zenloop, positive feedback is automatically forwarded to relevant review sites and thus promotes\u00a0referral marketing<\/a>\u00a0and supports the acquisition of new customers. Since we put great emphasis on our customers getting the best possible benefit from their feedback, zenloop users always receive full customer support during implementation and beyond. They can also choose from a variety of CRM and ESP systems that can be easily integrated into our platform. These increase the transparency of the customer journey for the employees and support effective feedback and especially complaint management. As a result, zenloop stands out from Usabilla by achieving better results in customer recovery as well as customer loyalty and helping users to identify churn drivers more easily.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"Usabillia-LP-Graphic-1-Alerts-EN\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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\"Usabillia-Graphic-2-NPS-Target\"<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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Individual Design of the Feature Set<\/h2>\n

With Usabilla, as with zenloop, the pricing package for each company is tailored to the specific requirements. Moreover, zenloop users can individually decide which features they need or do not need and thus continuously adapt their feature set if changes occur over time. The exact design is carried out by our CX experts, who can deal flexibly with company-specific requests. In a\u00a0free demo<\/a>, interested parties also get a first but detailed insight into our platform and receive answers to individual questions.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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Attractive and User Friendly Interface
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In order to effectively evaluate customer feedback and react to it, acting quickly is the most important factor. The prerequisite for this is a clear and easily navigable platform such as zenloop offers. Although Usabilla can also make its mark in this area, the user interface is still somewhat more complex and less appealing in terms of design. Because of this, the user interface of Usabilla can initially appear confusing, especially to new users, and require a longer training period. This can lead to delays in responding to critical customer feedback, which means that recovery measures cannot be initiated as quickly and customers might leave.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"Usabillia-Graphic-3-zenloop-Dashboard-EN\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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Our Free Demo is the Best Way to Get to Know Our Software.<\/h2>\t\t
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Customer Retention with zenloop is the Ideal Solution for Your Company<\/h5>\n<\/div>\n\t\t\t\t
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Individually measure customer experiences at all touchpoints along the entire customer journey.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Bring real-time customer feedback into your organization and build a customer-centric culture.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Recognize dissatisfied, churning customers and win them back in an automated, personalized way.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Leverage the potential of loyal customers for free referrals and improving your online reputation.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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