{"id":2076,"date":"2022-03-21T16:38:43","date_gmt":"2022-03-21T16:38:43","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?page_id=2076"},"modified":"2023-10-05T19:09:23","modified_gmt":"2023-10-05T19:09:23","slug":"manifesto","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/company\/manifesto\/","title":{"rendered":"Shift to ACTION!"},"content":{"rendered":"
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Shift to ACTION!<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

We\u2019re not satisfied with the way customer experience is managed.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Customer feedback is only half of the story. We think customer experience and customer-centricity are often just buzzwords \u2013 all talk, no Action.\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t

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We see companies failing to transform customer thoughts and insights into actions, prioritize and manage meaningful innovation, update customers on the status quo, and praise employees. There\u2019s a crack in the customer experience management process. A loop that isn\u2019t being closed when it comes to thoughts, insights, and Action.\u00a0We call this the Action Gap.<\/strong><\/p>\n

We started zenloop to enable every company to collect and understand the thoughts of its customers. To turn customer voices into constructive criticism and care moments that foster long-term relationships.<\/p>\n

And now we\u2019re going one step beyond\u2026<\/p>\n

We want to create as many Delightful Moments as humans on earth. We want to fix the Action Gap for all companies \u2013 to successfully close the loop with their customers.<\/p>\n

To close the Action Gap, we\u2019re shifting our product focus to Action.<\/p>\n

We believe in automated Action Plans, not just colorful dashboards.
\nWe believe in Actionable Data, not just data.
\nWe believe in Actionpoints, not just <\/span>digital touchpoints<\/a>.
\nWe believe in an intelligent Action Management engine, not just feedback management.<\/p>\n

Because customer experience management as we know it \u2013\u00a0is simply broken.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2964,"parent":2061,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2076","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAction Management Manifesto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/en\/company\/manifesto\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shift to ACTION!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/en\/company\/manifesto\/\" \/>\n<meta property=\"og:site_name\" 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