{"id":10271,"date":"2026-10-19T12:46:08","date_gmt":"2026-10-19T12:46:08","guid":{"rendered":"https:\/\/www.zenloop.com\/en\/?page_id=10271"},"modified":"2026-10-19T13:43:11","modified_gmt":"2026-10-19T13:43:11","slug":"sentiment-analysis","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/sentiment-analysis\/","title":{"rendered":"Sentiment Analysis"},"content":{"rendered":"<section         class=\"block-hero  no-margin custom\" style=\"background-color:;padding-top:90px;padding-bottom:120px;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Sentiment Analysis for Your Customer Feedback<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>AI-powered sentiment analysis for surveys and reviews<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">See at a glance what your customers really think of you. zenloop automatically analyzes comments from surveys and reviews, classifies every sentiment and shows you the topics behind it.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/request-demo\/\" class=\"button\">Book a demo<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1199\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/Optimizely-Partner-LP-Graphic-3-zenloop-Dashboard-EN.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/Optimizely-Partner-LP-Graphic-3-zenloop-Dashboard-EN.png 1440w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/Optimizely-Partner-LP-Graphic-3-zenloop-Dashboard-EN-300x250.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/Optimizely-Partner-LP-Graphic-3-zenloop-Dashboard-EN-1024x853.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/Optimizely-Partner-LP-Graphic-3-zenloop-Dashboard-EN-768x639.png 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-10272\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/step1-neutal-en-276x300.png\" alt=\"\" width=\"276\" height=\"300\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/step1-neutal-en-276x300.png 276w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/10\/step1-neutal-en.png 700w\" sizes=\"auto, (max-width: 276px) 100vw, 276px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col felx-center\">\n\t\t\t\t\t<h2><strong>What is sentiment analysis and how does it help your customer feedback?<\/strong><\/h2>\n<p class=\"p1\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Sentiment analysis is a method that classifies text as positive, negative or neutral, revealing the sentiment behind comments, reviews and survey responses. The <a href=\"https:\/\/www.zenloop.com\/en\/blog\/sentiment-analysis-a-look-at-your-customers-emotions\/\" target=\"_blank\" rel=\"noopener\"><strong>methods of sentiment analysis<\/strong><\/a>\u00a0have changed a lot over time: feedback used to be read and categorized by hand, then rule-based systems with fixed word lists took over. Today, AI is the standard. It understands context and evaluates multiple topics within a single comment separately. zenloop takes this one step further with the AI Dictionary: the AI detects your topics automatically, discovers new ones and delivers reliable results without complex setup.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-top\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 style=\"text-align: center\"><strong>How sentiment analysis works in zenloop<\/strong><\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 3, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h3 style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2486\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/continous-innovation-zenloop-keyvisual-2.png\" alt=\"continous-innovation-zenloop-keyvisual\" width=\"76\" height=\"76\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/continous-innovation-zenloop-keyvisual-2.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/continous-innovation-zenloop-keyvisual-2-150x150.png 150w\" sizes=\"auto, (max-width: 76px) 100vw, 76px\" \/><\/h3>\n<h3 style=\"text-align: center\"><strong>Collect<\/strong><\/h3>\n<div data-test-render-count=\"1\">\n<div class=\"group\">\n<div class=\"contents\">\n<div class=\"group relative relative pb-3\" data-is-streaming=\"false\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: center\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Feedback from NPS, CSAT and CES surveys plus reviews from Amazon, Google, Trustpilot and 200+ platforms in one place.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<div data-test-render-count=\"1\">\n<div class=\"group\">\n<div class=\"contents\">\n<div class=\"group relative relative pb-3\" data-is-streaming=\"false\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: center\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2485 aligncenter\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/customer-intelligence-zenloop-keyvisual-1.png\" alt=\"customer-intelligence-zenloop-keyvisual\" width=\"76\" height=\"76\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/customer-intelligence-zenloop-keyvisual-1.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/customer-intelligence-zenloop-keyvisual-1-150x150.png 150w\" sizes=\"auto, (max-width: 76px) 100vw, 76px\" \/><\/strong><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-start\" role=\"group\" aria-label=\"Message actions\">\n<div class=\"text-text-300\">\n<div class=\"text-text-300 flex items-stretch justify-between\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"relative text-text-500 group-hover\/btn:text-text-100\">\n<h3 class=\"transition-all opacity-100 scale-100\" style=\"text-align: center\"><strong>Understand<\/strong><\/h3>\n<div style=\"text-align: center\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>The AI detects every topic in a comment and rates each one separately, e.g. praise for delivery and criticism of the price.<\/div>\n<div class=\"absolute top-0 left-0 transition-all opacity-0 scale-50\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h3 style=\"text-align: center\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2490\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/brand-advocacy-zenloop-keyvisual-1.png\" alt=\"brand-advocacy-zenloop-keyvisual\" width=\"76\" height=\"76\" \/><\/strong><\/h3>\n<h3 style=\"text-align: center\"><strong>Act<\/strong><\/h3>\n<p style=\"text-align: center\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>When sentiment drops or outliers appear, your team is notified automatically and can respond right away.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-top\" style=\"background-color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 style=\"text-align: center\"><strong>From sentiment to decisions<\/strong><\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature boxed\" href=\"https:\/\/www.zenloop.com\/en\/feedback-analysis\/\">\n\t\t\t\t<i class=\"block__icon fal fa-list-ul icon\"><\/i>\n\t\t\t\t<h5>Sentiment per topic<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">A comment like \u201cSuper fast delivery, but the packaging was damaged\u201d gets two sentiments instead of one overall score. The analysis runs in the original language, in over 100 languages.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature boxed\" href=\"https:\/\/www.zenloop.com\/en\/blog\/close-the-loop-customer-feedback\/\">\n\t\t\t\t<i class=\"block__icon fal fa-check-circle icon\"><\/i>\n\t\t\t\t<h5>React instantly<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">When sentiment shifts, AI insights raise the alarm before your monthly report does. Critical responses are routed automatically via workflow to Zendesk, Salesforce or HubSpot.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature boxed\" href=\"https:\/\/www.zenloop.com\/en\/review-management\/\">\n\t\t\t\t<i class=\"block__icon fal fa-star icon\"><\/i>\n\t\t\t\t<h5>Compare sentiment<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Compare sentiment across markets, stores or delivery carriers and against the previous month. In reviews, you also see where you stand compared to your competitors.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2 style=\"text-align: left\"><strong>More than positive or negative<\/strong><\/h2>\n<p class=\"p1\" style=\"text-align: left\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Every sentiment has a topic behind it. The <a href=\"https:\/\/www.zenloop.com\/en\/feedback-analysis\/\" target=\"_blank\" rel=\"noopener\">AI Dictionary<\/a> assigns topics and sentiment automatically and even discovers topics you hadn\u2019t thought of. It works right away, with no setup required. If you like, you can adjust topics and fine-tune them with examples. In <a href=\"https:\/\/www.zenloop.com\/en\/feedback-analysis\/\" target=\"_blank\" rel=\"noopener\">zenDashboards<\/a>, you track sentiment over time, filtered by segment, product or region. With zenJourneys, you see at which stage of the customer journey promoters turn into detractors.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10155 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1.png\" alt=\"\" width=\"2160\" height=\"1588\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1.png 2160w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1-300x221.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1-1024x753.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1-768x565.png 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1-1536x1129.png 1536w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/consumer-insights-eng-v1-2048x1506.png 2048w\" sizes=\"auto, (max-width: 2160px) 100vw, 2160px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-top\" style=\"background-color:#02193c;color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 style=\"text-align: center\"><strong>How teams use sentiment analysis<\/strong><\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-both\" style=\"background-color:#02193c;color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-user-headset icon\"><\/i>\n\t\t\t\t<h5>Customer service &amp; CX<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Spot unhappy customers before they churn. Negative sentiment goes straight to the right team, so you can follow up while the relationship can still be saved.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-chart-line icon\"><\/i>\n\t\t\t\t<h5>Marketing<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Analyze customer sentiment about your brand, in surveys and public reviews alike. Measure whether campaigns land and spot reputation risks early.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-heart icon\"><\/i>\n\t\t\t\t<h5>Product<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Pull the feature requests and pain points that matter from thousands of comments. See which topics come up most often and how customers feel about them.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-customer-cases  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Real results with sentiment analysis<\/h2>\t\t\t\t\t\t<div class=\"grid same-height-container customer-cases  \" style=\"grid-template-columns:1fr 1fr 1fr;\">\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/homeday-real-estate-customer-feedback-case-study\/\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"588\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/Frame-3-2.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/Frame-3-2.png 1110w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/Frame-3-2-300x159.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/Frame-3-2-1024x542.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/09\/Frame-3-2-768x407.png 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pretitle\">Real Estate<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">40,000 comments analyzed with AI<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">Support CSAT from 2.9 to 3.9, seller NPS from 16 to 32.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/homeday-real-estate-customer-feedback-case-study\/\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Read more<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/flaconi-nps-cx-growth\/\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"588\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Group-5.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Group-5.png 1110w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Group-5-300x159.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Group-5-1024x542.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Group-5-768x407.png 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pretitle\">E-Commerce \/ Beauty<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Customer sentiment across 12 markets<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">2.1M feedback entries analyzed, NPS of +86.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/flaconi-nps-cx-growth\/\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Read more<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/stadtwerke-kassel\/\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"700\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/image2.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/image2.png 1400w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/image2-300x150.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/image2-1024x512.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/image2-768x384.png 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pretitle\">Energy &amp; Utilities<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">11,000 customer voices put to work<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">20+ touchpoints, automated sentiment analysis, NPS of +54.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/stadtwerke-kassel\/\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Read more<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"Frequentlyaskedquestionsaboutsentimentanalysis\">\n\t\t<h2 class=\"section-title\">Frequently asked questions about sentiment analysis<\/h2>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( , 1fr)\">\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-accordions  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<div class=\"grid\" style=\"grid-template-columns:2fr 1fr\">\n\t\t\t<div class=\"accordions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion active\">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">What is a sentiment analysis tool?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>A sentiment analysis tool automatically analyzes text such as comments, reviews or survey responses and classifies it as positive, negative or neutral. zenloop goes one step further: the AI also detects which topics the sentiment relates to.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">What data can zenloop analyze?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>zenloop analyzes comments from NPS, CSAT, CES and custom surveys, plus reviews from Amazon, Google, Trustpilot and more than 200 other platforms. That way, you see customer sentiment from every channel in one place.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">How accurate is the AI sentiment analysis?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>The AI doesn\u2019t just rate the comment as a whole, it rates each topic separately. A sentence like \u201cFast delivery, but expensive shipping\u201d isn\u2019t scored as neutral. It gets a positive sentiment for delivery and a negative one for price.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">Which languages does the sentiment analysis support?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Sentiment analysis works in over 100 languages. Feedback is analyzed in its original language, without prior translation. This is especially important for companies operating in multiple countries.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">Can I define the topics myself?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Yes. In the AI Dictionary, you can create and rename topics and train the AI with descriptions and examples. At the same time, the AI suggests new topics you may not have thought of yet.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">What is the difference between NPS and sentiment analysis?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>NPS measures how likely customers are to recommend you. Sentiment analysis shows why: it analyzes the comments behind the score and reveals which topics drive satisfaction.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">Can sentiment analysis be connected to other tools?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Yes. Critical feedback is routed via workflow directly to Zendesk, Salesforce or HubSpot. Through the API, you can also send the results to your CRM, data warehouse or BI tool.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">Is the sentiment analysis GDPR compliant?<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Yes, zenloop processes all data in compliance with <a href=\"https:\/\/www.zenloop.com\/en\/blog\/gdpr-compliant-customer-feedback-software\/\" target=\"_blank\" rel=\"noopener\">GDPR<\/a>.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"accordion-images col\">\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t5fr 7fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2><strong>Let\u2019s find out what works for you.<\/strong><\/h2>\n<p class=\"p1\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/p>\n<p>Talk to our experts and find out which feedback tools fit your goals. Whether surveys, review management or AI-powered analytics \u2013 we&#8217;ll show you how to get the most out of it for your brand.<\/p>\n<p><a href=\"mailto:sales@zenloop.com\">sales@zenloop.com<\/a> | +49 30 91739927<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1990-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1990\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/10271#wpcf7-f1990-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1990\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1990-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.7\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business_email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"business_email_address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Phone Number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone_number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<p><label>Leave us a comment<\/label>\n\t<\/p>\n\t<div class=\"form-relative twelve columns\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"comment\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"comment\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" data-dtx-value=\"CF7_get_cookie%20key%3D%27initialTrafficSource%27\"><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Talk to Us\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":2964,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_yoast_wpseo_title":"Sentiment Analysis Software for Customer Feedback | zenloop","_yoast_wpseo_metadesc":"Analyze customer sentiment automatically: AI sentiment analysis for surveys and online reviews, with topics, trends and alerts.","_yoast_wpseo_meta-robots-noindex":"","inline_featured_image":false,"footnotes":""},"class_list":["post-10271","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sentiment Analysis Software for Customer Feedback | zenloop<\/title>\n<meta name=\"description\" content=\"Analyze customer sentiment automatically: AI sentiment analysis for surveys and online reviews, with topics, trends and alerts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/en\/sentiment-analysis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sentiment Analysis\" \/>\n<meta property=\"og:description\" content=\"Analyze customer sentiment automatically: AI sentiment analysis for surveys and online reviews, with topics, trends and alerts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/en\/sentiment-analysis\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-19T13:43:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png\" \/>\n\t<meta property=\"og:image:width\" content=\"338\" \/>\n\t<meta property=\"og:image:height\" content=\"104\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta 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