{"id":3145,"date":"2022-05-05T09:46:20","date_gmt":"2022-05-05T09:46:20","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?post_type=event&#038;p=3145"},"modified":"2022-05-05T16:28:22","modified_gmt":"2022-05-05T16:28:22","slug":"cx1onlineday","status":"publish","type":"event","link":"https:\/\/www.zenloop.com\/en\/events\/cx1onlineday\/","title":{"rendered":"CX1 Online Day | zenloop"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>CX Best Practices in E-Commerce <\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>CX1 Online Day as a Recording<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p ><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/211028-event-detail-page-header-cx1-talks-cx-goalkeeper.png\" class=\"attachment-full size-full\" alt=\"211028-event-detail-page-header-cx1-talks-cx-goalkeeper\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/211028-event-detail-page-header-cx1-talks-cx-goalkeeper.png 942w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/211028-event-detail-page-header-cx1-talks-cx-goalkeeper-300x154.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/211028-event-detail-page-header-cx1-talks-cx-goalkeeper-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-registration  no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">CX1 Online Day from April 16, 2020<\/h2>\t\t<div class=\"row\">\n\t\t\t<div class=\"six columns\">\n\t\t\t\t<div class=\"description\"><p>At CX1 Online Day we presented best practices in customer experience in a live session. Customer cases for CX along the Customer Journey have been shared including KPM, home24, Flaconi and limango.<\/p>\n<p>At the same time, listeners could ask their questions in the chat window and received answers directly from our experts.<\/p>\n<p>The recording of the CX1 Online Day is available free of charge and can be watched several times after registering by filling in the form.<\/p>\n<\/div>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:2.5rem 1fr;grid-gap:1.25rem;\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"six columns\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"registration\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1151-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1151\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/event\/3145#wpcf7-f1151-o1\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1151\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1151-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job Title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"website-language-en\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"EN\" type=\"text\" name=\"website-language-en\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"event-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/event\/3145\" type=\"text\" name=\"event-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Meet us in person\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"registration-confirmation\">\n\t\t\t\t\t<h3>Successful!<\/h3>\n\t\t\t\t\t<p>An email with the registration is already on its way to your mailbox.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-bottom\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 1fr 1fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2103\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/dynamic-yield-1.svg\" alt=\"dynamic-yield-1\" width=\"128\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3463\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/energy-logo-zenloop.svg\" alt=\"energy-logo-zenloop\" width=\"129\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1624\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/parcellab-logo-127x72-1.svg\" alt=\"\" width=\"127\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1737\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/Sevensenders-logo-127x72-1.svg\" alt=\"Sevensenders-logo-127x72\" width=\"127\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3737\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/05\/iAdvize.png\" alt=\"\" width=\"383\" height=\"132\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1748\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/styla-logo-127x72-1.svg\" alt=\"styla-logo-127x72\" width=\"127\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2028\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/quote-logo-limango.svg\" alt=\"quote-logo-limango\" width=\"128\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1669\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/contentsquare-logo-127x72-1.svg\" alt=\"contentsquare-logo-127x72\" width=\"127\" height=\"72\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t6fr 1fr 5fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3734\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/sites\/3\/2022\/05\/200401-zenloop-CX1-Online-Day-Bullets.png\" alt=\"200401-zenloop-CX1-Online-Day-Bullets\" width=\"950\" height=\"546\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col checklist flex-center\">\n\t\t\t\t\t<h2>What You Can Expect<\/h2>\n<ul>\n<li>4 hours of concentrated customer experience insights<\/li>\n<li>The possibility of flexible self-learning anywhere and anytime<\/li>\n<li>Customer Cases from KPM, home24, Flaconi, limango<\/li>\n<li>CX along the Customer Journey explained in detail<\/li>\n<li>CX Expert-Knowledge from Contentsquare, iAdvize, parcelLab, Seven Senders, Styla, zenloop<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Agenda of April 16<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/Online-Day-Speaker-Styla.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Keeping a Heritage Brand Relevant | Styla<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>As a premium brand with a long history, KPM Berlin needs a particularly attractive online presence. Learn how KPM Berlin creates impressive digital brand experiences in a scalable and resource-friendly way.\r\n\r\nLucas Schnabel joined the IT industry as a consultant and has been responsible for partner management at Styla for the past three years. Together with technology and service partners, his aim is to help customers to make digital content accessible in an intelligent and appealing way.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"127\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/styla-logo-127x72-1.svg\" class=\"attachment-full size-full\" alt=\"styla-logo-127x72\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/200401-zenloop-CX1-Online-Day-Speaker-Contentsquare.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Make a Difference! | Contentsquare<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>Optimize PDPs with Big Data and UX Insights to better convert SEA traffic.\r\n\r\nWith Thomas Weyand (VP DACH), Etienne Schloemer (CSM), und Nicolas Buchalik (Marketing Manager) from Contentsquare.\r\n\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"127\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/contentsquare-logo-127x72-1.svg\" class=\"attachment-full size-full\" alt=\"contentsquare-logo-127x72\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/Speaker-Dynamic-Yield.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Winning Black Friday: How Home24 Creates Scalable &amp; Personalized Campaigns | Dynamic Yield &amp; Home24<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>Gianluca Randisi, Director Brand &amp; Content Marketing at home24: He is Marketing Director at home24 since September 2016, where he manages the conversion and retention side of the business and coordinates the technical projects for Marketing. Today, he is taking care of Merchandising and CRM activities, AB tests, Taxonomy &amp; SEO, Product Discovery &amp; Personalization, Brand Reputation, and Trust Portals. He is looking back on more than 7 Years Experience in E-commerce and Digital Services in several markets and industries and has previous experiences in offline business, education and consulting.\r\n\r\n\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/dynamic-yield-1.svg\" class=\"attachment-full size-full\" alt=\"dynamic-yield-1\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/Speaker-Sevensenders.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>#customerfirst: How Online Perfumery Flaconi Profits from Attractive Delivery Conditions and Cost-Efficient Logistics Processes | Seven Senders &amp; Flaconi<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>In this webinar you will learn how Flaconi succeeded in reducing the number of international requests in the customer center by up to 30% within 4 months.\r\n\r\nWith Jan Oppermann, Head of Customer Experience at Seven Senders.\r\n\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"127\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Sevensenders-logo-127x72-1.svg\" class=\"attachment-full size-full\" alt=\"Sevensenders-logo-127x72\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/Online-Day-Speaker-Zenloop.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>How limango Puts their Customers in Focus | zenloop &amp; limango<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>Using a practical example and best practices, we show how limango optimizes the Customer Experience with the Net Promoter System (NPS). We discuss in detail how improvement potential can be identified and how these findings can be translated into actionable measures to ensure long-term customer loyalty. We also explain how NPS can be introduced step by step in companies.\r\n\r\nPatricia Graf (Product Owner Operations) &#8211; limango: Since 2009 she has had a significant influence on the logistics department at limango GmbH; she was Head of Logistics for 10 years, including 2 years with additional responsibility for Customer Service, before she changed to another position about a year ago and is now further optimising her department as IT Product Owner.\r\n\r\nFelix Schlenther (Head of Sales) &#8211; zenloop: After his studies in Hamburg, Felix began his professional career in the Berlin start-up scene and has since then been advising corporations and rapidly growing companies on digitization issues. Since 2018 he has also supported traditional retailers and e-commerce players in Customer Experience Management.\r\n\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"602\" height=\"192\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/zenloop-limango-logo.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/zenloop-limango-logo.jpg 602w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/zenloop-limango-logo-300x96.jpg 300w\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/Online-Day-Speaker-iAdvize.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Conversational Cyborg | iAdvize<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>Service means Customer Experience. We explain why the combination of bots, community and service staff makes the difference.\r\n\r\nDietmar Giese is responsible for the expansion of the iAdvize brand in German-speaking countries, the strategic development of the Brand Expert Community belonging to iAdvize and the expansion of the team in the D\u00fcsseldorf office. Dietmar Giese looks back on more than 15 years of experience in e-commerce and digiconomy.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/Online-Day-Speaker-parcellab.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Ready for the Future: Customer Retention with CX | parcelLab<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\"><\/div>\n\t\t\t\t\t\t\t<p>Many companies spend a lot of money to offer their customers the best possible shopping experience. But right after clicking on the purchase button, they simply throw the contact away and hand it over to the delivery service provider. This is where the customer experience and the valuable customer relationship ends. This is where the most emotional and important part of the customer journey begins. In this phase of highest attentiveness the expensively acquired customer decides whether he becomes a one-time buyer or a loyal brand fan.\r\n\r\nWith Tobias Buxhoidt (CEO) and Sebastian Hecker (Product Owner) from parcelLab.\r\n\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"127\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/parcellab-logo-127x72-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-customer-cases  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"grid same-height-container customer-cases  \" style=\"grid-template-columns:1fr 1fr 1fr;\">\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/de\/events\/cx1-webinar-qmart\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"368\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-parcelLab-2x.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-parcelLab-2x.jpeg 700w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-parcelLab-2x-300x158.jpeg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Daten- und Triggermanagement als Schl\u00fcssel zum Kundendialog<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">Tobie Witzig, Qmart, Dr. Eva Katharina Tyssen, msdirect &amp; Felix Schlenther, zenloop\r\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/de\/events\/cx1-webinar-qmart\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/de\/events\/cx1-webinar-contentsquare-and-lampenwelt\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"368\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-dynamic-yield-2x.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-dynamic-yield-2x.jpeg 700w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-dynamic-yield-2x-300x158.jpeg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Demokratisierung von CX-Daten f\u00fcr ein hervorragendes Einkaufserlebnis<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">Christiane Fink, Lampenwelt.de, Thomas Weyand, contentsquare &amp; Felix Schlenther, zenloop<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/de\/events\/cx1-webinar-contentsquare-and-lampenwelt\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/de\/events\/cx1-webinar-dynamic-yield\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"368\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-deutsche-post-2x.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-deutsche-post-2x.jpeg 700w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/210310-zenloop-CX1-LP-Box-deutsche-post-2x-300x158.jpeg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Onsite Daten f\u00fcr eine herausragende Customer Experience nutzen<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\r\nAnoop Vasisht, Dynamic Yield &amp; Felix Schlenther, zenloop<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/de\/events\/cx1-webinar-dynamic-yield\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h3>Get the Recording of the CX1 Online Day here<\/h3>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1151-o3\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1151\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/event\/3145#wpcf7-f1151-o3\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1151\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1151-o3\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job Title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"website-language-en\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"EN\" type=\"text\" name=\"website-language-en\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"event-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/event\/3145\" type=\"text\" name=\"event-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Meet us in person\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"featured_media":3250,"template":"","event_category":[41],"class_list":["post-3145","event","type-event","status-publish","has-post-thumbnail","hentry","event_category-online-conference"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CX1 Online Day | zenloop<\/title>\n<meta name=\"description\" content=\"\u2713 Customer Experience (CX) best practices at the CX1 Online Day \u2713 Livestream &amp; Live Q&amp;A \u2713 Optimize customer experience along the customer journey.\" \/>\n<meta name=\"robots\" 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