zenloop NPS® Software for Strong Customer Retention
Measure Customer Retention in Your Online Shop
With zenloop, e-commerce companies collect customer feedback at any touchpoint and explore their shop from the customers' perspective. Our NPS software identifies churn drivers and enables the win-back of dissatisfied customers as well as the activation of fans as brand ambassadors.
Identify reasons for churn
Discover how Smart Labels manage customer feedback and uncover customer expectations and bottlenecks at every customer touchpoint in the online shop.
Strengthen customer retention and grow profits
In e-commerce, profits increase with customer satisfaction. Identify satisfied customers and activate them as a free marketing channel to attract new customers or receive reveiws on rating portals.
Win back dissatisfied customers
Identify any dissatisfied customer instantly and interact with the right recovery action at the appropriate time. In many cases, the most loyal customers are those who have been prevented from churning by giving them extra attention.
What our customers say about the zenloop NPS software
"With zenloop, we collect customer feedback at various contact points and thus gather suggestions for improvements."
Head of E-Commerce
"zenloop saves us complex manual analyses. Thanks to the Smart Labels, we automatically process qualitative customer feedback."
Head of CRM
"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."