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How to boost retention: Act smart on customer feedback

Market-leading companies trust in us

With zenloop you can...

  • Detect critical issues immediately

  • Identify and win back unhappy customers

  • Leverage loyal customers for positive reviews

  • and much more...all benefits here

Customer feedback can grow your business

Expand customer centricity
Increase repurchase rates
Maximize onsite conversion
Win back unhappy customers

Expand customer centricity

"Customer centricitiy is the key for our company success. zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.“

Julia Bösch (Outfittery), Chief Executive Officer

Increase repurchase rates

"By reacting to customer feedback in an automated manner, we've been able to significantly increase repurchase rates. The zenloop integration took only a few hours.“

Christian Efendic (Contorion), Head of CRM

Maximize onsite conversion

"zenloop truly helped us generate valuable customer insights and put them at the heart of our actions.“

Christoph Behn (die kartenmacherei), CEO

Win back unhappy customers

"zenloop's feeback live feed motivates our service agents daily. We identify even more unhappy customers and surprise them with an exceptionally fast service.“

Ulrich Spies (Internetstores), Director Customer Service & Payment

Additional benefits

Automate Customer Retention & Grow Revenues Instantly

Boost customer retention with zenloop? Read our case studies.

Try zenloop for free

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zenloop enables faster action

Listen effectively

Highest response rates and most actionable feedback. Tailored surveys for every touchpoint.

Understand smartly

Identify key trends and customer segments with text analytics. Track and monitor them over time.

Leverage feedback

Turn unhappy customers to loyal fans. Give your promoters a chance to spread the word.
Our benefits

We know e-commerce

As the founders of Flaconi, we were able to create the best shopping experience in beauty e-commerce because we collected and evaluated customer feedback qualitatively. With zenloop, we are now passing this success and spirit on smart customer retention to e-commerce platforms and lead-focused companies.
The zenloop story