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Find out how zenloop can help you automate your Customer Experience.

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Free NPS® Online Course

With this course, you will become an NPS expert in just 8 days and learn how the Net Promoter System increases customer loyalty and sales over the long term.

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The Birth of Parky: Why JustPark Customers Fell in Love with Solvemate’s Chatbot

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CX1 Masterclass with JustPark and Solvemate

In this masterclass, Gabor Gyenes from JustPark and Lucille Guder from Solvemate talk about the challenges JustPark experienced during their growth and how they were able to improve by launching their Chatbot "Parky". The two will be talking about how Parky has been able to shorten the time to find a solution and decrease the contact rate to customer support, all while increasing customer satisfaction. Lastly, they will give an outlook into the future regarding their plans to leverage Parky and improve the customer experience even more.

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What to expect
Which challenges JustPark experiences during their growth
Which aspects JustPark took into consideration when it came to choosing a chatbot
How the chatbot is set up and which types of questions it handles
Which results the use of Parky has shown and what the future holds for him
The Speakers
Gabor Gyenes
Head of Customer Support

Gabor Gyenes works as Head of Customer Support at JustPark with focus on the customer experience. Prior to his career in the world of parking, he was working in hospitality management and in the world of virtual reality gaming, specifically setting up VR arcades in pubs. Gabor was born in Hungary, but grew up in Canada and is a big fan of the startup world, yoga and travel.

Lucille Guder
Head of Customer Success

Lucille is the Head of Customer Success at Solvemate. Her mission is to make our customers happy and successful with their chatbots. A true Parisian, she loves wine, cheese and croissants, as well as extravagant hairstyles. Lucille enjoys looking after the team by organising social events, as well as traveling around the world as part of her role.

The Masterclass on Demand
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Thank you for your registration!

A mail including the link to the recorded masterclass is already on its way to you.