NPS® @Metro

CX1 Keynote 2019

CX1 Keynote by Metro AG

NPS is not just an abbreviation, it is a holistic system that is part of METRO's DNA. The company strives to bring customer centricity into the heart of their actions. The Net Promoter System allows them to improve overall customer experience by building relationships with their customers, as well as their employees.

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CX1 Keynote: NPS @Metro
Introduction and Implementation of the Net Promoter System
Optimization of the Customer Experience through Feedback Processes
Customer Centricity as Part of the Corporate Culture
Motivated Employees for a Continuous Improvement of the Customer Experience
Focus on the Voice of the Customer in the Long Term
Meet the Speaker
Maria Iankova (Metro AG) - Head of Customer Experience

Maria Iankova has been Head of Customer Experience at METRO AG since November 2018. Prior to that, she was part of METRO AG's strategy team, after having worked in various positions in customer and offer management at METRO Cash and Carry Bulgaria.

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