zenloop NPS® Software for Strong Customer Retention

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15% Customer Churn Monthly in E-commerce

3 months

Until every unsatisfied customer has churned

1 in 4

Customers churns on average


Larger shopping carts for satisfied customers compared to dissatisfied ones

Measure Customer Retention in Your Online Shop

With zenloop, e-commerce companies collect customer feedback at any touchpoint and explore their shop from the customers' perspective. Our NPS software identifies churn drivers and enables the win-back of dissatisfied customers as well as the activation of fans as brand ambassadors.

Identify reasons for churn

Discover how Smart Labels manage customer feedback and uncover customer expectations and bottlenecks at every customer touchpoint in the online shop.

zenloop smart labels
Reviews from happy customers

Strengthen customer retention and grow profits

In e-commerce, profits increase with customer satisfaction. Identify satisfied customers and activate them as a free marketing channel to attract new customers or receive reveiws on rating portals.

Win back dissatisfied customers

Identify any dissatisfied customer instantly and interact with the right recovery action at the appropriate time. In many cases, the most loyal customers are those who have been prevented from churning by giving them extra attention.

Winning back customers

What Our Customers Say About the zenloop NPS Software

Michael Munder, Head of E-Commerce

"With zenloop, we collect customer feedback at various contact points and thus gather suggestions for improvements."

Michael Munder
Head of E-Commerce
Jens Griebler, Head of CRM

"zenloop saves us complex manual analyses. Thanks to the Smart Labels, we automatically process qualitative customer feedback."

Jens Griebler
Head of CRM
Christoph Behn, CEO

"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."

Christoph Behn

Market-leading companies trust us

Mister Spex logo
Kellersports logo
EMP logo
HelloFresh logo
Outfittery logo
Shop Apotheke logo
Internet Stores logo
Drykorn logo
Depot logo
Best Secret logo
Momox logo
flaconi logo

High-Performance Integrations


Do you want to learn more about strengthening customer retention with the NPS software zenloop? Request a demo with our experts.