Optimize Your Customer Experience with zenloop

Discover all the benefits zenloop offers
Top use cases and NPS success stories of your industry
Identify and win back dissatisfied customers
Detect reasons for churn
Activate promoters and increase revenues
Leading online retailers use zenloop
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Customer Loyalty with zenloop is the Ideal Solution for

Identifying unsatisfied and churning customers immediately

Understanding reasons
for churning and notifying stakeholders

Winning back customers
in a personalized way

Identify Reasons to Churn

Find out how Smart Labels manage customer feedback and uncover customer expectations and problem areas at every customer touchpoint in the online shop.

Identify reasons for churn
zenloop smart labels

Create a Unique Shopping Experience

With zenloop, you collect customer feedback at any touchpoint and explore your online shop from a customer perspective. Identify reasons for churn, win back dissatisfied customers or retain your fans as brand ambassadors.

Win Back Dissatisfied Customers

Identify any dissatisfied customer instantly, and interact with the appropriate recovery measures at the right time. In many cases, the most loyal customers are those who have been prevented from churning by giving them extra attention.


Turn detractors into promoters

Market-leading companies trust us

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Why E-Commerce Market Leaders Choose zenloop

Michael Munder, Head of E-Commerce

"zenloop helps us to measure customer happiness at different touchpoints with critical input for continuous improvement."

Michael Munder
Head of E-Commerce
Jens Griebler, Head of CRM

"zenloop saves us complex manual analyses. Thanks to the Smart Labels, we automatically process qualitative customer feedback."

Jens Griebler
Head of CRM
Christoph Behn, CEO

"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."

Christoph Behn

Customer Reviews & Portals Module
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