2. We offer individual conversations & information tailored to your business model
3. We present you with comprehensive insights into our retention platform, its integration and potential collaborations
14 - 16 January, STATION Berlin
When? Tuesday, 14 January 2020
The Net Promoter Score (NPS) has come of age now and developed from a metric only concept for measuring customer retention to a whole Net Promoter System as a new CRM method focused completely on the quality and improvement of customer relationships. This masterclass makes you become a real NPS pro and an expert when it comes to boosting your customer retention. We will present our knowledge from more than 10 years of practical experience with the NPS. With this you will get to know why NPS is way more than just gathering feedback but how you can measure your customer loyalty and how you can turn customers into real fans. Therefore we will present best practices from our customers from the fashion industry and will showcase insights of learnings from our time with Flaconi.