Interactive Experience Management Masterclass

CX1 Webinar – Free Download

How to become a Customer-Centric Business Step by Step

In this interactive online masterclass we will work together on what is important when rolling out Experience Management (XM) in your company. After a short theoretical introduction, we will look deeper into the question why XM is one of the hot topics of this decade.

You can ask your questions and we will discuss actively how to implement XM successfully in any business. We will address the following topics: Which departments should be involved in setting up a XM framework? Which challenges will you face and how do you deal with them?

Additionally, we will show how to analyze customer feedback and which strategic decisions result from it. At the end of the session you will have your own to-do list for becoming a customer-centric company.

The Webinar was recorded on June 25 2020 in German language and can be downloaded for free.

*By registering, you agree that zenloop may store your data and contact you via e-mail about products and services.

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What You Can Expect
Watch the recording of the webinar repeatedly at any time
Tips for successful Experience Management in few steps
A guide to implementing a XM framework which involves all departments of your business
How to gain insights from customer feedback and make strategic decisions
Meet the Speaker
Felix Schlenther

Head of Sales

Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on how to set up a customer experience management system. Felix previously built up sales teams in various software start-ups and studied business administration in Hamburg. As a speaker on CX, customer loyalty and centricity he is on stage at conferences such as OMR, Internet World Expo, CX1 and DMEXCO.

Get Access to the Recorded Webinar here

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