In this interactive online masterclass we will work together on what is important when rolling out Experience Management (XM) in your company. After a short theoretical introduction, we will look deeper into the question why XM is one of the hot topics of this decade.
You can ask your questions and we will discuss actively how to implement XM successfully in any business. We will address the following topics: Which departments should be involved in setting up a XM framework? Which challenges will you face and how do you deal with them?
Additionally, we will show how to analyze customer feedback and which strategic decisions result from it. At the end of the session you will have your own to-do list for becoming a customer-centric company.
The Webinar was recorded on June 25 2020 in German language and can be downloaded for free.
You will receive the recorded webinar in your email inbox shortly.
Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on how to set up a customer experience management system. Felix previously built up sales teams in various software start-ups and studied business administration in Hamburg. As a speaker on CX, customer loyalty and centricity he is on stage at conferences such as OMR, Internet World Expo, CX1 and DMEXCO.