23. & 24. September 2021,
Bolle Festsäle, Berlin

This year we have planned another top-class agenda. We are currently still working on it but you will soon find the first speakers here and you can also apply as a speaker yourself. Stay tuned!

Experts from these companies were speakers at the CX1 2020
More information
Coming soon...
More information
Coming soon...

The leading customer experience conference in the German-speaking world is going into the third round – this year as a hybrid event. After successful conferences in October 2019 and September 2020, all CEOs, CMOs, and Heads of CRM in the digital industry can expect another unique event on September 23 & 24, 2021. This time in Berlin as well as vie online live streaming. Organized by zenloop, digital experts and industry insiders will come together to share expertise in customer experience and customer retention. The event is a must-attend in the digital industry on the way to a first-class customer experience to exceed customer expectations in the future. #CX1

What to expect
45 Minutes | Deep Dive
Detailed explanations and practical lessons on specific topics and special fields in person and via live stream.
30 Minutes | Keynotes
Detailed insights and best practices using practical examples from the everyday life of the CX experts in person and via live stream.
Digitales Networken
Via 1:1digital matchmaking – network via video or chat.
45 Minutes | Roundtable Sessions
Exchange and learning in small groups via video chat.
The CX1 2019 & 2020

We would like to thank our partners, participants and of course the speakers who shared their knowledge at the CX1 in 2019 and 2020, making these days unforgettable. For all those who would like to review the past events and get a glimpse of the upcoming CX1 2021, here are a few impressions:


You would like to become part of CX1 2021 or CX1 | Energy & Utilities 2021? Then contact us via

You would like to be a speaker at the CX1 CONFERENCE 2021? Apply now!
Thank you very much for your submission! We will get back to you as soon as possible.