2. We offer individual conversations & information tailored to your business model
3. We present you with comprehensive insights into our retention platform, its integration and potential collaborations.
When? Wednesday, 11.09.2019, 17:00 - 17:45
Where? Seminar 4
The Net Promoter Score (NPS) has come of age now and developed from a metric only concept for measuring customer retention to a whole Net Promoter System as a new CRM method, focused completely on the quality and improvement of customer relationships.
This seminar will turn you into a real NPS pro, and an expert when it comes to boosting your customer retention.
We will share our knowledge from more than 10 years of practical experience with the NPS. With this you will get to know why NPS is way more than just gathering feedback but how you can measure your customer loyalty and how you can turn customers into real fans. Therefore we will present best practices from our customers such as contorion or limango and will showcase insights of learnings from our time with Flaconi.
When? 10 September 2019; 07.00-11.00 PM
Where? Restaurant "KWB im Stadtpalais", Cologne
At a glamorous 4-course dinner, the who-is-who of e-commerce meets to network and get ready for DMEXCO. In addition to exquisite food, participants will also enjoy a short interview with Alexander Graf, CEO of Spryker & Timo Salzsieder, CSO & CIO of Metro AG.
When? Wednesday, 11.09.2019, 12:00 AM - 3:00 PM
Where? Radisson Blu Hotel, Raum Concilium I & II
What gets measured gets done - How to get the most out of NPS in intelligent campaigns. A Case Study by Zenloop & CrossEngage.
Together with marketing guru Dr. Florian Heinemann, Björn Kolbmüller and Dr. Markus Wübben will show how current customer loyalty challenges can be mastered. In addition to the practical master classes, the programme includes a free lunch buffet and networking with selected industry experts.
When? Thursday 12.09.2019, 09.00 - 11.00 AM
Where? Hall 8.1, Booth B-011-C-010
At the traditional breakfast at the shared media:net berlinbrandenburg booth, our guests get ready for the second day of DMEXCO. During this event, our guests will have the opportunity to discuss relevant topics and visions of the industry, as well as network in a relaxed setting.