zenloop NPS® Software for Strong Customer Retention

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Get expert advice on how to create lasting customer relationships, boost satisfaction & reduce churn.

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In 2020, 89% of businesses compete mainly on customer experience

86%

of buyers are willing to pay and buy more for a great customer experience with a company

9 out of 10

customers become loyal customers if companies show strong omni-channel customer engagement strategies

67%

customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain

Market leaders maximize customer experience with zenloop

"With zenloop, we collect customer feedback at various touch points and thus gather suggestions for improvements."

Michael Munder
Head of E-Commerce

"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."

Christoph Behn
CEO

"The only NPS platform that collects concrete feedback, performs driver analyses and closes the feedback loop."

Jakob Keller
CEO

Listen to Your Customers

Companies that implement customer experience projects begin by focusing on collecting and analyzing customer feedback. This is a great starting point to meet your customers’ expectations. As a result, you tune your Voice-of-Customer efforts to both strategic and operational frequencies.

Identify churn drivers promptly

Learn how Smart Labels manage your feedback and uncover issues at every customer touchpoint in your organization and learn what your customers expect from you.

Win back dissatisfied customers

Discover any dissatisfied customer instantly and automatically while interacting with the right recovery action at the appropriate time.

Strengthen customer retention and grow profits

The more satisfied customers and promoters a company has, the higher its turnover will be. In addition, satisfied customers are a free marketing channel that can be activated to win new customers.