zenloop NPS® Software for Strong Customer Retention

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Get expert advice on how to create lasting customer relationships, boost satisfaction & reduce churn.

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In 2020, 89% of businesses compete mainly on customer experience

86%

of buyers are willing to pay and buy more for a great customer experience with a company

9 out of 10

customers become loyal customers if companies show strong omni-channel customer engagement strategies

67%

customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain

Hear your customers

Companies that implement customer experience projects begin by focusing on collecting and analyzing customer feedback. This is a great starting point
to meet your customers’ expectations. As a result, you tune your Voice-of-Customer efforts to both strategic and operational frequencies.

Identify churn drivers promptly

Learn how Smart Labels manage your feedback and uncover issues at every customer touchpoint in your organization and learn what your customers expect from you.

Win back dissatisfied customers

Discover any dissatisfied customer instantly and automatically while interacting with the right recovery action at the appropriate time.

Strengthen customer retention and grow profits

The more satisfied customers and promoters a company has, the higher its turnover will be. In addition, satisfied customers are a free marketing channel that can be activated to win new customers.