zenloop NPS® Software for Strong Customer Retention
Market leaders maximize customer experience with zenloop
"With zenloop, we collect customer feedback at various touch points and thus gather suggestions for improvements."
Head of E-Commerce
"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."
"The only NPS platform that collects concrete feedback, performs driver analyses and closes the feedback loop."
Listen to Your Customers
Companies that implement customer experience projects begin by focusing on collecting and analyzing customer feedback. This is a great starting point to meet your customers’ expectations. As a result, you tune your Voice-of-Customer efforts to both strategic and operational frequencies.
Identify churn drivers promptly
Learn how Smart Labels manage your feedback and uncover issues at every customer touchpoint in your organization and learn what your customers expect from you.
Win back dissatisfied customers
Discover any dissatisfied customer instantly and automatically while interacting with the right recovery action at the appropriate time.
Strengthen customer retention and grow profits
The more satisfied customers and promoters a company has, the higher its turnover will be. In addition, satisfied customers are a free marketing channel that can be activated to win new customers.