CX1 Conference 2020
Exceeding Customer Expectations

10th September 2020, Online, presented by zenloop

The CX1 presents customer experience experts with practical keynotes, hands-on tips, as well as deep dives in the master classes. Experience sharing and best practices of the industry's champions are waiting to be discovered and applied.

Are you a CX expert and curious to speak at the CX1 2020? Send us your application! 

Experts of our following companies join the CX1 2020 as speakers
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Kaspar Klippgen
DTC Lead | Client Partner eCommerce, facebook
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Paul Schwarzenholz
MD at zenloop
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Carsten Hilbers
Director Customer Experience Management
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Sebastian McClintock
Global Director, Customer Experience
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Jens Leucke
Head of Sales DACH
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Tim von Gimborn
General Manager Customer Centricity & Services
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Steven Mattwig
Head of International E-Commerce & Partner Program
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Daniel Krauss
Founder & Chief Information Officer
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Mariano Di Rienzo
International Head of Voice of the Customer
Masterclasses & Round Tables
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Birgit Stephan
Tribe Lead Customer Service
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Pascal Rutschke
Account Executive
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Catarina Steinert
Head of Customer Service
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Florian Braun
Team Lead E-Commerce bei Vitra
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Fion Ma
Team Lead Business Development Department
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Jona M. Coco
Product Owner Digital Business & Strategy
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Daniel Möllerhenn
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Grace Hemberg
Customer Success Manager
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Diana Büttner
Head of Customer Service
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Susanne Aleksova
Quality Manager Customer Service
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Robert Rebholz
Managing Director
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Felix Schröder
Founder & CEO
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Alexa von Bismarck
Country Manager

The leading customer experience conference in the German-speaking world enters its second round. After a successful conference in October 2019, all CEOs, CMOs and Heads of CRM in the digital industry can look forward to a unique event on September 10, 2020. Organized by zenloop, the CX1 conference will bring together experts and industry insiders to exchange knowledge in the areas of customer experience and customer retention. The event is a must in the digital industry on the way to the ideal customer experience to exceed customer expectations in the future. #CX1

What to expect
60 minutes | Deep dive
Detailed explanations and practical lessons on specific topics and special fields.
25 minutes | Keynotes
Deep insights and best practices using practical examples from the everyday life of the CX experts.
Networking on the Spree
Network directly at the river Spree after the conference, enjoy stimulating conversations, and let the day end with drinks.
50 Minuten | Roundtable Sessions
Direct and open exchange as well as learnings in small groups.
Thanks for this incredible CX1 2019

We would like to thank our partners, the participants and of course all speakers who shared their knowledge at the 2019 conference and made the day unforgettable. For all those who want to review the CX1 again, here are a few impressions:

More about CX1 2019

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