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For media inquiries please contact us at press@zenloop.com

"Make the Customer Happy." In the latest episode of the W&V podcast, Paul Schwarzenholz explains how this goal can be achieved and how software can help in the process.

Published on September 25, 2020

"The Market for Customer Feedback Is Just Emerging" The start-up zenloop offers software that companies can use to analyze customer satisfaction. zenloop co-founder Paul Schwarzenholz talks about response rates and whether he would recommend WirtschaftsWoche.

Published on August 11, 2020

"Customer Experts on Course for Expansion" The Berlin-based start-up helps companies collect and evaluate valuable customer feedback. The covid-19 crisis is hardly slowing down growth.

Published on June 16, 2020

"A Startup Exit Is Not a Highlight for Me." After the Flaconi success story, Paul Schwarzenholz is now building zenloop. For Gründerszene, he talks about his new business and how he found his way into the startup scene.

Published on March 10, 2020

About zenloop

zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it with the help of artificial intelligence and derives tailored measures to retain satisfied customers and win back churning customers. The Berlin-based startup was founded in 2016 by the former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski.

Flaconi

Founder

2016

Founded

>100

Customers

>60

Employees

>10m.

Feedbacks

>1,000

Integrations

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Articles About zenloop

3 Trends Marketers Can’t Afford to Miss in 2021 (in German)

Published on December 15, 2020

Paul Schwarzenholz: "Those who do not understand their customers cannot win." (in German)

Published on December 1st, 2020

How zenloop Works: A Look Behind the Scenes (in German)

Published on November 26, 2020

How German Companies Use Customer Satisfaction Measures (in German)

Published on November 24, 2020

How and Why Software Makes Life Easier and Customers Happier (in German)

Published on September 08, 2020

Co-Founder and CTO Lukasz Lazewski as a Guest on the "Digitale Leute" Podcast (in German)

Published on August 12, 2020

Paul Schwarzenholz: "The market for customer feedback is just emerging" (in German)

Published on August 11, 2020

zenloop: The Customer Experts Are on Course for Expansion (in German)

Published on June 16, 2020

zenloop's Customer Success Lead Judith Oberdorf Gives Insight Into Her Everyday Work (in German)

Published on April 20, 2020

Customer Experience Management in Times of Crisis (in German)

Published on April 8, 2020

Customer Retention: What B2C Online Merchants Can Learn from B2B Businesses (in German)

Published on March 31, 2020

Customer Feedback: zenloop's New Mobile App Improves Customer Experience Management (in German)

Published on March 12, 2020

Paul Schwarzenholz talks about zenloop, Flaconi and how he found his way into the startup scene (in German)

Published on March 10, 2020

zenloop Founder: Our Customers Get Positive Feedback (in German)

Published on October 16, 2019

How Start-ups Attack SAP (in German)

Published on May 7, 2019

zenloop: Flaconi Founders Are now Analyzing Customer Feedback (in German)

Published on February 25, 2019

zenloop: Feedback Platform Convinces Investors (in German)

Published on February 22, 2019

Feedback Software: Millions of Funding for zenloop Founders (in German)

Published on February 22, 2019

Zenloop: How the Flaconi Founders Want to Make Customers Happy (in German)

Published on February 28, 2018

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Press Releases

Experience Management Platform zenloop Raises €6.1M

Published on June 16, 2020

zenloop Raises $6M Investment to Tackle Customer Experience Market Across Europe

Published on February 22, 2019

The Next Thing of the Flaconi Founders: zenloop Perfects Customer Retention with NPS

Published on February 28, 2018

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Our zenloop Founders

Björn Kolbmüller

Founder & Managing Director

After studying business administration at HHL Leipzig Graduate School of Managem ...ent, Björn began his career at Mister Spex before joining Procter & Gamble's brand team. Together with Paul Schwarzenholz he than founded Flaconi, where he was responsible for marketing, product, and tech and which was successfully sold to Pro7Sat1. He is an active business angel advising young start-ups.

Lukasz Lazewski

Founder & CTO

After finishing studies in computer science at PJATK Warsaw, Lukasz worked for i ...nternational companies such as AOL or Advertising.com. Starting his companies in Ireland in 2007 he was also involved in the foundation of Berlin start-ups like ViewsLabs or Brandnew.io before he teamed up with Paul and Björn for zenloop. As the CTO Lukasz is responsible for building and managing the tech stack and development team.

Paul Schwarzenholz

Founder & Managing Director

Together with Björn and Lukasz Paul founded zenloop – the leading customer exper ...ience platform in the DACH market, after he already has successfully founded Flaconi in 2010 with Björn Kolbmüller and sold it to Pro7Sat1 in 2015. There he was responsible for customer success and operations. Moreover he is an active business angel advising more than 20 european start-ups.

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