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"A Startup Exit Is Not a Highlight for Me." After the Flaconi success story, Paul Schwarzenholz is now building zenloop. For Gründerszene, he talks about his new business and how he found his way into the startup scene.

Published on March 10, 2020

"Our customers get positive ratings above all." Customer feedback is very valuable for brands and shops. Paul Schwarzenholz uses his portal zenloop to query customer ratings. He knows exactly which questions to ask.

Published on October 16, 2019

zenloop: Flaconi Founders Do not only Sell Parfume – They Are now Analyzing Customer Feedback. The zenloop founders are offering a software to analyze customer feedback. Now they are supported by 5 million Euro investment.

Published on February 25, 2019

zenloop: Feedback Platform Convinces Investors. The start-up wants to support companies in analyzing the sentiment of their customers. In a first financing round the Berlin company can raise a five million Euro investment.

Published on February 22, 2019

How Start-ups Attack SAP. "Modern users do not longer accept inconvinient business softwares. Excellence in the niche, special user-friendliness - with these strategies, start-ups succeed in the B2B software market. [...]"

Published on May 07, 2019
About zenloop
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it with the help of artificial intelligence and derives tailored measures to retain satisfied customers and win back churning customers. The Berlin-based startup was founded in 2016 by the former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski.

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Our zenloop Founders

Björn Kolbmüller
Founder & Managing Director
After studying business administration at HHL Leipzig Graduate School of Managem ...ent, Björn began his career at Mister Spex before joining Procter & Gamble's brand team. Together with Paul Schwarzenholz he than founded Flaconi, where he was responsible for marketing, product, and tech and which was successfully sold to Pro7Sat1. He is an active business angel advising young start-ups.

Lukasz Lazewski
Founder & CTO
After finishing studies in computer science at PJATK Warsaw, Lukasz worked for i ...nternational companies such as AOL or Starting his companies in Ireland in 2007 he was also involved in the foundation of Berlin start-ups like ViewsLabs or before he teamed up with Paul and Björn for zenloop. As the CTO Lukasz is responsible for building and managing the tech stack and development team.

Paul Schwarzenholz
Founder & Managing Director
Together with Björn and Lukasz Paul founded zenloop – the leading customer exper ...ience platform in the DACH market, after he already has successfully founded Flaconi in 2010 with Björn Kolbmüller and sold it to Pro7Sat1 in 2015. There he was responsible for customer success and operations. Moreover he is an active business angel advising more than 20 european start-ups.


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