zenloop is a SaaS customer feedback management platform based on the Net Promoter Score (NPS). zenloop automatically fetches customer feedback from various channels and analyzes and clusters it using artificial intelligence. This empowers companies and organizations to better understand, and faster and more comprehensively satisfy their customers. zenloop was founded in 2016 by the two former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski. The company is based in Berlin with a staff of 25.
zenloop automates gathering and semantic analysis of customer feedback with a simple, intuitive platform. For our customers, we collect feedback from a variety of channels and at various points of the customer journey. Through AI, we analyze and segment feedback and help companies understand their customers better. This empowers companies and organizations to react faster and better and to turn their customers into promoters.