Customer Experience Management (CXM) with zenloop
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Companies that implement customer experience projects begin by focusing on collecting and analyzing customer feedback. This is a great starting point
to meet your customers’ expectations. As a result, you tune your Voice-of-Customer efforts to both strategic and operational frequencies.
Identify Churn Drivers Promptly
Smart Labels manage your feedback and reveal what your customers expect from you. Uncover delays and disruptions at each customer touch point in your shop directly by strategically collecting feedback.
Win Back Dissatisfied Customers
Discover any dissatisfied customer instantly and automatically while interacting with the right recovery action at the appropriate time. In many cases, the most loyal customers are those who have been prevented from churning by giving them extra attention.
Strengthen Customer Retention and Grow Profits
The more satisfied customers and promoters a company has, the higher its turnover will be. In addition, satisfied customers are a free marketing channel that can be activated to win new customers.
Market Leaders Strengthen Customer Satisfaction With zenloop
Market Leaders Maximize Customer Experience With zenloop
"We use zenloop to obtain customer feedback at various contact points. This allows us to identify areas for improvement."
Head of E-Commerce
"zenloop saves us complex manual analyses. Thanks to the Smart Labels, we automatically process qualitative customer feedback."
Head of CRM
"The simplest solution for the complete implementation of the entire Net Promoter System from A to Z - fully automated."
Head of Product