Create a World-Class Customer Experience with zenloop

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Market leaders strengthen customer satisfaction with zenloop

In 2020, 89% of businesses compete mainly on customer experience

86%

of buyers are willing to pay more for a great customer experience

9 out of 10

customers become loyal customers if companies show strong omni-channel customer engagement strategies

67%

of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain

Hear your customers

Companies that implement customer experience projects begin by focusing on collecting and analyzing customer feedback. This is a great starting point
to meet your customers’ expectations. As a result, you tune your Voice-of-Customer efforts to both strategic and operational frequencies.

Identify churn drivers promptly

Smart Labels manage your feedback and reveal what your customers expect from you. Uncover delays and disruptions at each customer touch point in your shop directly by strategically collecting feedback.

Win back dissatisfied customers

Discover any dissatisfied customer instantly and automatically while interacting with the right recovery action at the appropriate time. In many cases, the most loyal customers are those who have been prevented from churning by giving them extra attention.

Strengthen customer retention and grow profits

The more satisfied customers and promoters a company has, the higher its turnover will be. In addition, satisfied customers are a free marketing channel that can be activated to win new customers.

Market leaders maximize customer experience with zenloop

"We use zenloop to obtain customer feedback at various contact points. This allows us to identify areas for improvement."

Michael Munder
Head of E-Commerce

"zenloop saves us complex manual analyses. Thanks to the Smart Labels, we automatically process qualitative customer feedback."

Jens Griebler
Head of CRM

"The simplest solution for the complete implementation of the entire Net Promoter System from A to Z - fully automated."

Nana Lohmanns
Head of Product

Take actions with powerful integrations

Enrich your CRM data for better customer intelligence and trigger workflows to close the feedback loop.

Interested?

Do you want to learn more about strengthening customer retention with zenloop? Request a demo with our experts.