With the slogan of CXfriends, zenloop will shortly hold its second Customer Experience Café. It gives us the chance to come together with our users over a leisurely breakfast; exchange experience reports, best practices and new ideas relating to customer retention, and look at the customer journey and the correct application of NPS-systems and NPS-tools.
The first CX Café took place in early September last year. The main topic then was the Customer Journey. We also looked at the question of how to integrate NPS in to the most important touchpoints and how to close the feedback loop with the help of our NPS tools.
zenloop Co-founder Paul Schwarzenholz on the Customer Experience Café: "zenloop is more than just a mere NPS tool, we are a platform that not just provides a holistic system but aims to promote user exchange. With the CX Café we offer knowledge sharing, exchange of experiences and best practices and focus the company on customer loyalty and customer alignment."
This year's CX Café turns the focus on to the Answer and Comment Rate. This covers best practices, influential factors, benchmarking in differing verticals (e.g. touchpoints and communication channels) and customer examples.
More Customer Experience Cafés are planned for the future. “The positive response to our first Café has confirmed the benefit of regular community exchange. We would be happy to arrange the Café once a quarter.
January 31, 2019, 8:30 am - 10 am
St. Oberholz, Rosenthaler Platz
Would you like to take part in our CX Café? You can register here until January 30th: