zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

Book and Podcast Essentials for CX Managers


Customer experience is a topic that requires strategy, knowledge and empathy in equal parts. But above all, in today's customer-driven business world, you are moving in a...

CX Matters: Why the Winners of the Corona Crisis Do Not Succeed Simply by Chance


While COVID-19 is taking over more and more areas of our lives, our habits as well as our consumer behaviour are inevitably changing. Where we used to hold personal meeti...

CX1 Conference: Creating better Customer Experiences together

Business News

A large warm room on the banks of the Spree, high windows, subdued purple light and in the middle a covered table with breakfast buffet - sounds like a morning in a Berli...