zenloop Blog

People, Business News, and More

Book and Podcast Essentials for CX Managers

Tipps & Trends

Customer experience is a topic that requires strategy, knowledge, and empathy in equal parts. But above all, in today's customer-driven business world, you are moving in ...

CX Matters: Why the Winners of the Corona Crisis Do Not Succeed Simply by Chance

Tipps & Trends

While COVID-19 is taking over more and more areas of our lives, our habits as well as our consumer behavior are inevitably changing. Where we used to hold personal meetin...

CX1 Conference 2019: Creating better Customer Experiences together

Business News

A large warm room on the banks of the Spree, high windows, subdued purple light and in the middle a covered table with breakfast buffet - sounds like a morning in a Berli...

NPS® Software zenloop: Award for Customer Experience Management

Business News

We are thrilled to announce that zenloop has been awarded as a 2018 Rising Star as well as with the Great User Experience award 2018 by FinancesOnline, one of the most re...

How to improve CRM strategies with NPS®

Bylines & Interviews

The Harvard Business Review published A Look into Microsoft’s Data-Driven Approach to Improving Sales, which provided insight into how Microsoft completed a major redes...