zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

Net Promoter Score: Calculation and Interpretation


In recent years the Net Promoter Score (NPS) has developed into one of the most popular business metrics, not only because it connects customer loyalty with an organizat...

Using the Net Promoter Score to Increase Customer Satisfaction


Originally from the US, the Net Promoter Score has also established itself in Germany as a leading method to determine customer loyalty and satisfaction. In this article,...

Job Interview: What is actually a Head of Customer Success doing?

People & Culture

Have you ever wondered what people in customer success actually do? Ask no more: Cam, our Head of Customer Success has the answers and talks about her role, her working l...

Job Interview: What Is an Entrepreneur-in-Residence?

People & Culture

Maybe you’ve just finished your studies or you want to professionally re-orient yourself - but don’t know what to do? If that sounds like you, then consider the job of En...

Internet World Expo: Co-Founder Paul Schwarzenholz im Interview

Business News

Munich’s 22nd Internet World Expo took place in March 2018 and zenloop was there. As one of 420 exhibitors we were delighted to welcome more than 17,000 interested visito...

NPS Software zenloop: Award for Customer Experience Management

Business News

We are thrilled to announce that zenloop has been awarded as a 2018 Rising Star as well as with the Great User Experience award 2018 by FinancesOnline, one of the most re...