zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

NPS – Successful Feedback Management in spite of tight resources

Retention

A Net Promoter System shouldn’t just generate a score. The correct use of NPS to manage feedback and successfully close the feedback loop will bring your organization lon...

Net Promoter Score: Calculation and Interpretation

Retention

In recent years the Net Promoter Score (NPS) has developed into one of the most popular business metrics, not only because it connects customer loyalty with an organizat...

Using the Net Promoter Score to increase customer satisfaction

Retention

Originally from the US, the Net Promoter Score has also established itself in Germany as a leading method to determine customer loyalty and satisfaction. In this article,...

Job interview: Internship in Business Development

People & Culture

At zenloop we regular have Interns who accompany us on our journey. One of these is Sophie, who helped us for 3 months in the area of Business Development. She reveals to...

Job interview: Sales manager - is there more to it than just cold-calling?

People & Culture

There’s probably no other job against which we’re so prejudiced than that of sales manager. “You’re only on the phone all day” or “I just can’t imagine all that cold-call...

Job interview: Head of Finance and Legal

People & Culture

Those who think that finance and law are dry and boring topics couldn’t be more wrong. Our head of Finance & Legal, Heidi, gives us exciting insights into her tasks at ou...

Job interview: What is actually a Head of Customer Success doing?

People & Culture

Have you ever wondered what people in customer success actually do? Ask no more: Cam, our Head of Customer Success has the answers and talks about her role, her working l...

Job interview: What Is an Entrepreneur-in-Residence?

People & Culture

Maybe you’ve just finished your studies or you want to professionally re-orient yourself - but don’t know what to do? If that sounds like you, then consider the job of En...

Job interview: Sales Account Executive

People & Culture

Online-meetings, customer consultations, trade fairs and events - such is the daily mix of tasks for our Account Executive Pascal at our Customer Experience Platform zen...

Job interview: Account Executive in Sales

People & Culture

“Strong together” is the motto of our account executive Maria. Originally from the stationery trade, in her interview she talks about her varied daily tasks and explains...