zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

Job interview: Marketing Internship

People & Culture

Responsibility, teamwork and social media - as an intern at zenloop you can learn more than just how to make coffee. Our intern in content marketing, Victoria, gives us a...

Job Interview Product Team

People & Culture

Have you ever wondered what people in the product team are doing at our customer experience management platform zenloop and what it means to work remotely?

Become more successful with using continual NPS Micro Surveys

Retention

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Oft...

Job interview: Internship in Business Development

People & Culture

At zenloop we regular have Interns who accompany us on our journey. One of these is Sophie, who helped us for 3 months in the area of Business Development. She reveals to...

Job interview: Sales manager - is there more to it than just cold-calling?

People & Culture

There’s probably no other job against which we’re so prejudiced than that of sales manager. “You’re only on the phone all day” or “I just can’t imagine all that cold-call...

NPS – Successful Feedback Management in spite of tight resources

Retention

A Net Promoter System shouldn’t just generate a score. The correct use of NPS to manage feedback and successfully close the feedback loop will bring your organization lon...

Hygge in the Office: A New Look for the zenloop Office

People & Culture

Last October we moved with our NPS Platform zenloop from Chausseestraße to new offices on Rosenthaler Platz in Mitte. With an increasing number of employees, our old of...

Using the Net Promoter Score to increase customer satisfaction

Retention

Originally from the US, the Net Promoter Score has also established itself in Germany as a leading method to determine customer loyalty and satisfaction. In this article,...

NPS in Germany - The right method to measure customer satisfaction?

Retention

How is your organization regarded by your customers? Do they love you? The Net Promoter Score (NPS) will help you find out. In other European countries, and especially th...