zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

zenloop in Podcasts: “The Flaconi Story” - with Paul and Björn

Business News

Our zenloop founders Paul and Björn were guests on ChefTreff, a Podcast from and with entrepreneur Sven Rittau. He often hosts business people and makers and doers...

Magento & Co. - zenloop Launches Shop System Integrations

Product Insights

From today, customers of the Customer Experience Management Platform zenloop can integrate their Magento, Shopware, WooCommerce and Shopify shop systems in to their acc...

New Feature: NPS Platform zenloop Integrates Google Translate

Product Insights

With Google Translate integration, NPS platform zenloop launches its next useful feature for their customers. Not everyone is a budding linguist. But now with just a fe...

Become more successful with using continual NPS Micro Surveys

Retention

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Oft...

NPS in Germany - The right method to measure customer satisfaction?

Retention

How is your organization regarded by your customers? Do they love you? The Net Promoter Score (NPS) will help you find out. In other European countries, and especially th...

Hygge in the Office: A New Look for the zenloop Office

People & Culture

Last October we moved with our NPS Platform zenloop from Chausseestraße to new offices on Rosenthaler Platz in Mitte. With an increasing number of employees, our old of...

NPS – Successful Feedback Management in spite of tight resources

Retention

A Net Promoter System shouldn’t just generate a score. The correct use of NPS to manage feedback and successfully close the feedback loop will bring your organization lon...