With Google Translate integration, NPS platform zenloop launches its next useful feature for their customers. Not everyone is a budding linguist. But now with just a few clicks within the Net Promoter Score application you can translate customer feedback from around the world into your own language, making it accessible and comprehensible for all your employees.
Users of zenloop can now easily translate customer feedback into many languages through the integration of Google Translate. This simplifies both the use of the NPS platform and the implementation of valuable customer feedback, bringing even more customer insights to globally functioning organizations.
Founder Paul Schwarzenholz had this to say on the new Google Translate integration into the NPS platform: "Many companies using our software operate in several European countries or even globally. Customer feedback therefore arrives in various languages, which in many cases only a single employee can speak. Thanks to the integration of Google Translate, every employee and every team member can understand not only the Net Promoter Score, but also the qualitative feedback from their customers. We therefore create more transparency in the customer journey and extend our customer experience management platform with a new, useful feature for our users.
In the "understand" tab of the Berlin NPS platform users can choose to evaluate feedback in German, Danish, English, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Spanish, Czech and Turkish.
To translate incoming comments into your language requires only two clicks: In the overview page, simply click on Google Translate, select the preferred language and confirm this with a second click. It is now even easier for companies to use feedback across their entire organization, generating valuable insights and deriving necessary and actionable steps for improvement.
For the future, more new features and integrations are planned to improve the zenloop NPS platform for its users and help them improve customer retention.