zenloop Blog

People, Business News, and More

Book and Podcast Essentials for CX Managers

Tipps & Trends

Customer experience is a topic that requires strategy, knowledge, and empathy in equal parts. But above all, in today's customer-driven business world, you are moving in ...

CX Matters: Why the Winners of the Corona Crisis Do Not Succeed Simply by Chance

Tipps & Trends

While COVID-19 is taking over more and more areas of our lives, our habits as well as our consumer behavior are inevitably changing. Where we used to hold personal meetin...

5 Tips for Customer Experience Management in Times of Corona

Tipps & Trends

The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...

NPS® in Germany – The right method to measure customer satisfaction?

Tipps & Trends

How is your organization regarded by your customers? Do they love you? The Net Promoter Score® (NPS) will help you find out. In other European countries, and especially...