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Become more successful with using continual NPS Micro Surveys

Tipps & Trends

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Oft...

5 Tips for Customer Experience Management in Times of Corona

Tipps & Trends

The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...

9 Reasons Why it’s Worth to Engage with Detractors

Tipps & Trends

For a successful Net Promoter System® you need to do more than just collect feedback. Just as important is the use of feedback-management and retention platforms like...

Using the Net Promoter Score® to increase customer satisfaction

Tipps & Trends

Originally from the US, the Net Promoter Score® has also established itself in Germany as a leading method to determine customer loyalty and satisfaction. In this artic...

How to use the right Touchpoints to improve your NPS®

Tipps & Trends

Customer feedback and NPS® are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on ...

"Closing the Loop" – How to define a successful NPS® Feedback-Loop

Tipps & Trends

Successful Feedback-Loops - the success of a Net Promoter Score® program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is import...

NPS® in Germany – The right method to measure customer satisfaction?

Tipps & Trends

How is your organization regarded by your customers? Do they love you? The Net Promoter Score® (NPS) will help you find out. In other European countries, and especially...