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Become more successful with using continual NPS Micro Surveys
Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Oft...
5 Tips for Customer Experience Management in Times of Corona
The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...
9 Reasons Why it’s Worth to Engage with Detractors
For a successful Net Promoter System® you need to do more than just collect feedback. Just as important is the use of feedback-management and retention platforms like...
Using the Net Promoter Score® to increase customer satisfaction
Originally from the US, the Net Promoter Score® has also established itself in Germany as a leading method to determine customer loyalty and satisfaction. In this artic...
How to use the right Touchpoints to improve your NPS®
Customer feedback and NPS® are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on ...
"Closing the Loop" – How to define a successful NPS® Feedback-Loop
Successful Feedback-Loops - the success of a Net Promoter Score® program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is import...
NPS® in Germany – The right method to measure customer satisfaction?
How is your organization regarded by your customers? Do they love you? The Net Promoter Score® (NPS) will help you find out. In other European countries, and especially...
