zenloop Blog

Customer experience is a topic that requires strategy, knowledge, and empathy in equal parts. But above all, in today's customer-driven business world, you are moving in ...

While COVID-19 is taking over more and more areas of our lives, our habits as well as our consumer behavior are inevitably changing. Where we used to hold personal meetin...

The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...

How is your organization regarded by your customers? Do they love you? The Net Promoter Score® (NPS) will help you find out. In other European countries, and especially...