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Book and Podcast Essentials for CX Managers

Tipps & Trends

Customer experience is a topic that requires strategy, knowledge, and empathy in equal parts. But above all, in today's customer-driven business world, you are moving in ...

CX Matters: Why the Winners of the Corona Crisis Do Not Succeed Simply by Chance

Tipps & Trends

While COVID-19 is taking over more and more areas of our lives, our habits as well as our consumer behavior are inevitably changing. Where we used to hold personal meetin...

Become more successful with using continual NPS Micro Surveys

Tipps & Trends

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Oft...

5 Tips for Customer Experience Management in Times of Corona

Tipps & Trends

The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...

9 Reasons Why it’s Worth to Engage with Detractors

Tipps & Trends

For a successful Net Promoter System®, you need to do more than just collect feedback. Just as important is the use of feedback-management and retention platforms like...

Using the Net Promoter Score® to increase customer satisfaction

Tipps & Trends

Originally from the US, the Net Promoter Score® has also established itself in Germany as a leading method to determine customer loyalty and satisfaction. In this artic...

How to use the right Touchpoints to improve your NPS®

Tipps & Trends

Customer feedback and NPS® are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on ...

"Closing the Loop" – How to define a successful NPS® Feedback-Loop

Tipps & Trends

Successful Feedback-Loops - the success of a Net Promoter Score® program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is import...

NPS® in Germany – The right method to measure customer satisfaction?

Tipps & Trends

How is your organization regarded by your customers? Do they love you? The Net Promoter Score® (NPS) will help you find out. In other European countries, and especially...