zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

Key figures and Measures for relevant Newsletters and satisfied Customers

Retention

For sustainable successful e-mail marketing and satisfied customers, constant monitoring of success is absolutely crucial. Firms usually monitor the most common key figur...

5 Tips for Customer Experience Management in Times of Corona

Retention

The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...

How to improve company performance sustainably with NPSⓇ

Retention

Especially in times of market leaders such as Amazon and Co., companies have to fight over every single customer in order to survive in a highly competitive market. Almos...

Tips how to win even happier customers

Retention

Eva is the perfect customer: she is thrilled about buying a new bag. She shares her enthusiasm with her friends, in the real life through stories and online through socia...

9 Reasons Why it’s Worth to Engage with Detractors

Retention

For a successful Net Promoter System you need to do more than just collect feedback. Just as important is the use of feedback-management and retention platforms like z...

#CXfriends: zenloop organises second Customer Experience Café

Retention

With the slogan of CXfriends, zenloop will shortly hold its second Customer Experience Café. It gives us the chance to come together with our users over a leisurely bre...

The correct use of Smart Labels in NPS Analysis

Retention

Those who hear about NPS often consider just the score, and totally forget that NPS Platforms like zenloop offer a not just an NPS measurement tool but also a complete...

How to use the right Touchpoints to improve your NPS

Retention

Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on det...

"Closing the Loop" - How to define a successful NPS Feedback-Loop

Retention

Successful Feedback-Loops - the success of a Net Promoter Score program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is important...

zenloop in Podcasts: “With NPS Feedback to greater Customer Loyalty”

Retention

Our zenloop founders Paul and Björn were again guests of Sven Rittau on his ChefTreff Podcast. This time, the three spoke about customer satisfaction, collecting Custom...