zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

#CXfriends: zenloop organises second Customer Experience Café

Retention

With the slogan of CXfriends, zenloop will shortly hold its second Customer Experience Café. It gives us the chance to come together with our users over a leisurely bre...

"Closing the Loop" - How to define a successful NPS Feedback-Loop

Retention

Successful Feedback-Loops - the success of a Net Promoter Score program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is important...

The correct use of Smart Labels in NPS Analysis

Retention

Those who hear about NPS often consider just the score, and totally forget that NPS Platforms like zenloop offer a not just an NPS measurement tool but also a complete...

How to use the right Touchpoints to improve your NPS

Retention

Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on det...

9 Reasons Why it’s Worth to Engage with Detractors

Retention

For a successful Net Promoter System you need to do more than just collect feedback. Just as important is the use of feedback-management and retention platforms like z...

zenloop in Podcasts: “With NPS Feedback to greater Customer Loyalty”

Retention

Our zenloop founders Paul and Björn were again guests of Sven Rittau on his ChefTreff Podcast. This time, the three spoke about customer satisfaction, collecting Custom...

Become more successful with using continual NPS Micro Surveys

Retention

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Oft...

NPS in Germany - The right method to measure customer satisfaction?

Retention

How is your organization regarded by your customers? Do they love you? The Net Promoter Score (NPS) will help you find out. In other European countries, and especially th...