{"id":8516,"date":"2026-07-02T06:39:18","date_gmt":"2026-07-02T06:39:18","guid":{"rendered":"https:\/\/www.zenloop.com\/de\/?p=8516"},"modified":"2026-07-02T12:49:59","modified_gmt":"2026-07-02T12:49:59","slug":"tom-tailor-nps-kundenfeedback-erfolgsgeschichte","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/case-studies\/tom-tailor-nps-kundenfeedback-erfolgsgeschichte\/","title":{"rendered":"Digitale Transformation durch Kundenfeedback: Tom Tailors Weg zu einem \u00fcberdurchschnittlich hohen NPS"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h2>Digitale Transformation durch Kundenfeedback: Tom Tailors Weg zu einem \u00fcberdurchschnittlich hohen NPS<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Success Story<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"582\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/zenloop-case-study-preview-tom-tailor-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/zenloop-case-study-preview-tom-tailor-2.jpg 1110w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/zenloop-case-study-preview-tom-tailor-2-300x157.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/zenloop-case-study-preview-tom-tailor-2-1024x537.jpg 1024w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/zenloop-case-study-preview-tom-tailor-2-768x403.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-handshake icon\"><\/i>\n\t\t\t\t<h5>Seit 2019<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">zenloop Kunde<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-chart-line icon\"><\/i>\n\t\t\t\t<h5>+60 <\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Durchschnittlicher NPS<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-comments icon\"><\/i>\n\t\t\t\t<h5>800.000+<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Umfrage Antworten<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8818\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1715\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-scaled.jpg 2560w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-300x201.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-1024x686.jpg 1024w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-768x515.jpg 768w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-1536x1029.jpg 1536w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/store-image-1-2048x1372.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2><b>\u00dcber Tom Tailor<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Die Marke Tom Tailor ist weltweit etabliert und vertreibt ihre Kollektionen \u00fcber mehr als <strong>13.000 Points of Sale<\/strong> \u2014 darunter \u00fcber <strong>400 eigene Stores<\/strong>, mehr als <strong>160 Franchise-Stores<\/strong> sowie gro\u00dfe E-Commerce-Plattformen und den eigenen Online-Shop. Mit \u00fcber <strong>2.800 Mitarbeitenden<\/strong> ist das Unternehmen in mehr als <strong>40 L\u00e4ndern<\/strong> aktiv. Besonders im digitalen Bereich legt Tom Tailor gro\u00dfen Wert auf ein \u00fcberzeugendes Kundenerlebnis.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Um Kundenzufriedenheit messbar zu machen und langfristige Kundenbindung systematisch aufzubauen, setzt Tom Tailor seit 2019 auf die Experience-Management-Plattform zenloop.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t3fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2><b>Vom Messen zur systematischen Aktivierung<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Seit 2019 hat Tom Tailor mit zenloop Umfragen \u00fcber 3 Millionen Survey-Impressions generiert, mehr als 800.000 Responses erhalten und \u00fcber 130.000 qualitative Kommentare gesammelt.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Tom Tailor erhebt Feedback entlang mehrerer entscheidender Touchpoints: Checkout Confirmation, After Delivery, Newsletter und Club Survey. Dabei nutzt das Unternehmen den Net Promoter Score (NPS), um Kund:innen anhand ihrer Bewertung in Segmente einzuordnen.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-8774\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Logo_Tom_Tailor.svg\" alt=\"\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 3fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8775\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2.jpg\" alt=\"\" width=\"1440\" height=\"2144\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2.jpg 1440w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2-201x300.jpg 201w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2-688x1024.jpg 688w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2-768x1143.jpg 768w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2-1032x1536.jpg 1032w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/Tom-tailor-licences-2-1376x2048.jpg 1376w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<h2><b>Segmentierung als Grundlage f\u00fcr gezielte Ma\u00dfnahmen<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Tom Tailor hat eine NPS-basierte Kampagne implementiert, um Kund:innen datenbasiert zu segmentieren und gezielt Reaktivierungs- sowie Loyalit\u00e4tsma\u00dfnahmen auszuspielen. <\/span><span style=\"font-weight: 400\">Daf\u00fcr werden Kund:innen anhand ihres abgegebenen NPS-Scores in operative Cluster eingeteilt:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">0\u20134 (kritisch)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">5\u20136 (gef\u00e4hrdet)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">7\u20138 (loyal\/positiv)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Auf Basis dieser Cluster werden segment-spezifische Kampagnen ausgespielt \u2013 abgestimmt auf die jeweilige Stimmung und Bindung zur Marke. Die Segmentierung ist direkt mit unserer Partner-Plattform Emarsys verkn\u00fcpft. Drei zentrale Surveys sind angebunden:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Online Checkout<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nach dem Erhalt des Pakets<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Club-Member NPS-Umfrage<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Die Feedback-Daten werden automatisch an Emarsys \u00fcbergeben und triggern dort gezielte Kampagnen entlang der Customer Journey. Mit dieser Kampagnenstruktur stellt Tom Tailor sicher, dass Feedback nicht nur erhoben, sondern unmittelbar in personalisierte Kommunikation und Aktivierungsma\u00dfnahmen \u00fcbersetzt wird.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t3fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2><b>Von Feedback zu personalisierten Kampagnen<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Tom Tailor nutzt Feedback nicht nur zur Analyse, sondern zur direkten Aktivierung.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Kritische und gef\u00e4hrdete Kunden erhalten differenzierte Win-back-Kampagnen mit gestaffelten Incentives, wobei besonders unzufriedene Kund:innen st\u00e4rker incentiviert werden.<\/span><\/li>\n<\/ul>\n<p><b>Die Kampagnen erzielen \u00fcberdurchschnittliche Engagement-Raten.<\/b><span style=\"font-weight: 400\"> Zus\u00e4tzlich folgt eine Nachfass-E-Mail mit der Bitte um erneute Bewertung.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">F\u00fcr loyale Kund:innen (7\u20138) schaltet Tom Tailor eine Member-get-Member-Kampagne mit Friend-Referral. <\/span><b>Das Ergebnis: mehrere hunderte neue CLUB Member innerhalb weniger Monate.<\/b><\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col align-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8996 alignright\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.01.04-e1782979341765-110x300.png\" alt=\"\" width=\"176\" height=\"480\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.01.04-e1782979341765-110x300.png 110w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.01.04-e1782979341765-375x1024.png 375w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.01.04-e1782979341765-563x1536.png 563w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.01.04-e1782979341765.png 594w\" sizes=\"auto, (max-width: 176px) 100vw, 176px\" \/><\/p>\n<p><br style=\"font-weight: 400\" \/><br style=\"font-weight: 400\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 3fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8887\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/tom-tailor-kids-2.jpg\" alt=\"\" width=\"720\" height=\"1072\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/tom-tailor-kids-2.jpg 720w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/tom-tailor-kids-2-201x300.jpg 201w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/06\/tom-tailor-kids-2-688x1024.jpg 688w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<h2><b>Closing the Loop \u2013 in Echtzeit<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Neben automatisierten Kampagnen setzt Tom Tailor stark auf Transparenz und operative Reaktionsf\u00e4higkeit:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Detractor-Kampagnen f\u00fcr Checkout, After Delivery und Club Survey<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Weiterleitung von Feedback per E-Mail zur direkten Bearbeitung<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">w\u00f6chentliche Reports zur Trendanalyse<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Live-Feeds im Office zur Visualisierung von Scores und Feedback.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Zus\u00e4tzlich wird die Thank-You-Seite strategisch genutzt: Nicht-Mitglieder werden zur Club-Registrierung weitergeleitet, bestehende Mitglieder erhalten Referral-Optionen.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">So wird jeder Feedback-Moment zu einer potenziellen Wachstumschance.<\/span><\/p>\n<p><br style=\"font-weight: 400\" \/><br style=\"font-weight: 400\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#000000;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2><b>Das Ergebnis<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Was als klassisches NPS-Setup begann, ist heute ein vollst\u00e4ndig integriertes Feedback- und Aktivierungssystem.<\/span><\/p>\n<p><b>Tom Tailor wei\u00df nach jedem Kauf: Wer gef\u00e4hrdet ist, wer zur\u00fcckgewonnen werden kann und wer als Markenbotschafter aktiviert werden sollte.<\/b><\/p>\n<p><b>Heute liegt der Net Promoter Score von Tom Tailor im oberen Segment<\/b><span style=\"font-weight: 400\"> \u2013 ein klarer Beleg daf\u00fcr, dass die konsequente Nutzung von Feedback, Segmentierung und personalisierten Kampagnen nachhaltig Wirkung zeigt.<\/span><\/p>\n<p><b>Feedback dient nicht nur der Zufriedenheitsmessung, sondern wird konsequent in Umsatz, Loyalit\u00e4t und Community-Wachstum \u00fcbersetzt.<\/b><\/p>\n<p><br style=\"font-weight: 400\" \/><br style=\"font-weight: 400\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9003\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.41.41.png\" alt=\"\" width=\"1060\" height=\"962\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.41.41.png 1060w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.41.41-300x272.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.41.41-1024x929.png 1024w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2026\/07\/Screenshot-2026-07-02-at-10.41.41-768x697.png 768w\" sizes=\"auto, (max-width: 1060px) 100vw, 1060px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin small-padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t7fr 5fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Neugierig, den vollen Umfang der neuen zenloop Plattform zu sehen?<\/h2>\n<p>Ob Surveys, Review Management oder KI-gest\u00fctzte Analysen \u2014 wir zeigen dir gerne, wie du alle M\u00f6glichkeiten f\u00fcr deine Marke nutzen kannst. Meld dich einfach bei uns.<\/p>\n<p><a href=\"mailto:sales@zenloop.com\">sales@zenloop.com<\/a> | +49 30 91739927<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1990-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1990\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/posts\/8516#wpcf7-f1990-o2\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1990\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1990-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" 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class=\"form-relative six columns\">\n\t\t<p><label>Unternehmen<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Jobtitle<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Gesch\u00e4ftliche E-Mail Adresse<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business_email_address\"><input size=\"40\" 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hat.<\/p>\n","protected":false},"author":30,"featured_media":8939,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","inline_featured_image":false,"footnotes":""},"categories":[20,6],"tags":[],"class_list":["post-8516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","category-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kundenfeedback als Wachstumshebel: Tom Tailor &amp; zenloop<\/title>\n<meta name=\"description\" content=\"Tom Tailor verwandelt Kundenfeedback in automatisierte Kampagnen: NPS-Segmentierung, Win-back-Flows und Referral-Programme f\u00fcr nachhaltiges E-Commerce-Wachstum.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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