{"id":7197,"date":"2022-12-05T14:35:20","date_gmt":"2022-12-05T14:35:20","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/de\/?p=7197"},"modified":"2022-12-08T10:50:00","modified_gmt":"2022-12-08T10:50:00","slug":"masterclass-zendesk-miles-mobility-cx1-mobility-2022","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/masterclass-zendesk-miles-mobility-cx1-mobility-2022\/","title":{"rendered":"Going the Extra Mile!"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Going the Extra Mile!<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Wie man einen Multi-Stakeholder-Prozess in Zendesk einf\u00fchrt<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Werfen Sie einen Blick hinter die Kulissen, wie Miles Mobility als Carsharing-Unternehmen mit Unf\u00e4llen umging und wie Zendesk einen wesentlich kundenfreundlicheren Prozess erm\u00f6glichte.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles.jpg\" class=\"attachment-full size-full\" alt=\"zendesk miles header image\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles.jpg 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles-300x154.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles-768x393.jpg 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Mobility 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">23. November 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Interne und externe Prozesse<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>Was passiert, wenn alles schief geht und unser Kunde einen Unfall hat und auf einfache Weise Hilfe ben\u00f6tigt, um schnell wieder auf die Stra\u00dfe zu kommen?<\/p>\n<p>In dieser Sitzung m\u00f6chten wir einen Einblick geben, wie Miles Mobility und Zendesk komplexe Kundenanfragen gel\u00f6st haben, die die Beteiligung mehrerer Interessengruppen erfordern.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>Das erwartet Sie<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Wie Zendesk und Miles einen komplexen Prozess so einfach und bequem wie m\u00f6glich gestalten<\/li>\n<li>Wie sie die Prozess\u00e4nderungen intern umgesetzt haben<\/li>\n<li>Was sie im Laufe der Zeit gelernt und verbessert haben<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3339\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-2.jpeg\" alt=\"cx1-recordings-what-to-expect\" width=\"950\" height=\"532\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-2.jpeg 950w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-2-300x168.jpeg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-2-768x430.jpeg 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-mobility-speaker-image-finn-christopher-harms.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Christopher Harms<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Business Transformation Strategist EMEA<\/div>\n\t\t\t\t\t\t\t<p>Christopher Harms, Business Transformation Strategist EMEA, entwickelt innovative Strategien und Visionen, um heutige und zuk\u00fcnftige Herausforderungen in der Kundenkommunikation zu l\u00f6sen. Mit seiner umfangreichen Erfahrung im Vertrieb und in der Umsetzung komplexer IT- und CX-Anforderungen sowie seiner Leidenschaft f\u00fcr ein gro\u00dfartiges Kundenerlebnis dient er unseren Kunden als Sparringspartner, Ideengeber und Partner, um Ergebnisse zu erzielen, die sich an ihrer Gesch\u00e4ftsstrategie orientieren.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-recording-page-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"zendesk logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-mobility-speaker-image-miles-florian-haus.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Florian Haus<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Co-Founder<\/div>\n\t\t\t\t\t\t\t<p>Florian begann seine berufliche Laufbahn im Einzelhandel. Der geb\u00fcrtige Berliner arbeitete im Vertrieb der FMCG-Branche, bevor er im Herbst 2016 gemeinsam mit Alexander Eitner MILES Mobility gr\u00fcndete. Bei MILES ist Florian f\u00fcr alle Themen rund um das Produkt Customer Care und dessen Weiterentwicklung sowie f\u00fcr das Thema Datenschutz zust\u00e4ndig.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-recording-page-logo-finn-1-e1670496582930.jpg\" class=\"attachment-full size-full\" alt=\"miles logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-mobility-speaker-image-miles-luca-moity.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Luca Moity<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Product Manager Customer Care<\/div>\n\t\t\t\t\t\t\t<p>Luca begann seine Karriere im Bereich Customer Care im Jahr 2018 in einem Berliner Rollerunternehmen, bevor er Ende 2018 zu MILES kam. Damals war er Teil eines 3-Personen-Teams, das er zu einem +60-Personen-Team in Berlin wachsen lie\u00df. Bei MILES ist Luca f\u00fcr die Automatisierung und Entwicklung von Prozessen im Customer Care und allen Teams, die mit Zendesk arbeiten, verantwortlich.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-recording-page-logo-finn-1-e1670496582930.jpg\" class=\"attachment-full size-full\" alt=\"miles logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Wie man einen Multi-Stakeholder-Prozess in Zendesk einf\u00fchrt \/ ????????<\/p>\n","protected":false},"author":12,"featured_media":7198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[12],"class_list":["post-7197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-masterclasses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Going the Extra Mile!<\/title>\n<meta name=\"description\" content=\"Werfen Sie einen Blick hinter die Kulissen, wie Miles Mobility als Carsharing-Unternehmen mit Unf\u00e4llen umging und wie Zendesk einen wesentlich kundenfreundlicheren Prozess erm\u00f6glichte.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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