{"id":7187,"date":"2022-12-05T14:20:58","date_gmt":"2022-12-05T14:20:58","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/de\/?p=7187"},"modified":"2025-06-01T23:24:46","modified_gmt":"2025-06-01T23:24:46","slug":"keynote-finn-cx1-mobility-2022","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-finn-cx1-mobility-2022\/","title":{"rendered":"Why Experience Matters in Mobility Subscription Businesses"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Why Experience Matters in Mobility Subscription Businesses<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Mehrere Customer Journeys zu einer verkn\u00fcpfen<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Janina Ahmed, VP Customer Success bei FINN, erl\u00e4utert die Entwicklung von FINN im Laufe der Zeit und wie sich das Unternehmen aus verschiedenen Perspektiven an das neue Zeitalter des Autobesitzes angepasst hat.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-finn.jpg\" class=\"attachment-full size-full\" alt=\"finn header image\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-finn.jpg 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-finn-300x154.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/221202-event-detail-page-header-cx1-finn-768x393.jpg 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Mobility 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">23. November 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Journeys<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>Das Nutzungsverhalten der Kunden \u00e4ndert sich, und die traditionellen Mobilit\u00e4tsdienste entsprechen nicht mehr den Erwartungen der Kunden. Die Kunden erwarten eine m\u00fchelose und nachhaltige Mobilit\u00e4tsl\u00f6sung, die auf ihre individuellen Bed\u00fcrfnisse zugeschnitten ist. FINN bietet eine All-inclusive-L\u00f6sung f\u00fcr den Besitz eines Autos, die auf die sich st\u00e4ndig \u00e4ndernden Kundenerwartungen zugeschnitten ist. Der All-inclusive-Service erm\u00f6glicht es FINN, alle Ber\u00fchrungspunkte entlang der ganzheitlichen Reise des Autobesitzes zu besitzen, was viele M\u00f6glichkeiten zur Wertsch\u00f6pfung und zum Aufbau einer langfristigen Kundenbeziehung bietet.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>Das erwartet Sie<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Was die Menschen von einer Reise mit dem Auto erwarten<\/li>\n<li>Warum zu viele Customer Journeys f\u00fcr Unternehmen nachteilig sein k\u00f6nnen<\/li>\n<li>Was FINN getan hat, um den Herausforderungen des neuen Zeitalters des Autobesitzes zu begegnen<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3175\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-1.jpeg\" alt=\"cx1-recordings-what-to-expect\" width=\"950\" height=\"532\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-1.jpeg 950w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-1-300x168.jpeg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-recordings-what-to-expect-1-768x430.jpeg 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speakerin<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-mobility-speaker-image-finn-janina-ahmed.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Janina Ahmed<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">VP Customer Success<\/div>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/12\/cx1-recording-page-logo-finn-e1670496641163.jpg\" class=\"attachment-full size-full\" alt=\"finn logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Mehrere Customer Journeys zu einer verkn\u00fcpfen \/ ????????<\/p>\n","protected":false},"author":12,"featured_media":7188,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-7187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Keynote Finn CX1: Einblicke &amp; Innovationen in Mobilit\u00e4t<\/title>\n<meta name=\"description\" content=\"Janina Ahmed, VP Customer Success bei FINN, erl\u00e4utert die Entwicklung von FINN im Laufe der Zeit und wie sich das Unternehmen aus verschiedenen Perspektiven an das neue Zeitalter des Autobesitzes angepasst hat.\" \/>\n<meta name=\"robots\" content=\"index, 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