{"id":6337,"date":"2022-11-15T09:20:03","date_gmt":"2022-11-15T09:20:03","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/de\/?p=6337"},"modified":"2022-12-01T10:29:48","modified_gmt":"2022-12-01T10:29:48","slug":"keynote-tribe-cx-cx1-world-2022","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-tribe-cx-cx1-world-2022\/","title":{"rendered":"Building Expertise to Drive CX Action in Your Organisation"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Building Expertise to Drive CX Action in Your Organisation<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>How Customer and Employee Demands Will Change in the Future<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Customer Journeys sind nur f\u00fcr Kunden, richtig? David Hicks, Mitbegr\u00fcnder und Pr\u00e4sident von Tribe CX, erkl\u00e4rt die vielf\u00e4ltigen M\u00f6glichkeiten, wie Customer Journey Maps f\u00fcr Unternehmen von Nutzen sein k\u00f6nnen.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-tribecx.jpg\" class=\"attachment-full size-full\" alt=\"cx tribe header image\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-tribecx.jpg 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-tribecx-300x154.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-tribecx-768x393.jpg 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 WORLD 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">13. Oktober 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Journey Mapping<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>David Hicks, Mitbegr\u00fcnder und Pr\u00e4sident von Tribe CX, wird in seiner Keynote auf der CX1 WORLD 2022 die folgenden Punkte behandeln:<\/p>\n<ol>\n<li><strong>Praktische Fallstudie 1<br \/>\n<\/strong>The secret sauce: North Star and CX sprints<\/li>\n<li><strong>Praktische Fallstudie 2<br \/>\n<\/strong>Proof points: You\u2019re (rightly) dead in the water without hard evidence<\/li>\n<li><strong>Praktische Fallstudie 3<\/strong><br \/>\nMaking it stick: You can outsource shift to action, embedding it. Continuing the discussion.<\/li>\n<\/ol>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>Das erwartet Sie<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Die vielf\u00e4ltigen M\u00f6glichkeiten, Customer Journeys in Ihrem Unternehmen einzusetzen<\/li>\n<li>Wie man eine Customer Journey Map f\u00fcr Kunden und Mitarbeiter erstellt<\/li>\n<li>Bew\u00e4hrte Praktiken des Customer Journey Mapping<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3099\" src=\"https:\/\/zenloop1.wpengine.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-lp-expectation-image.jpg-300x216.jpg\" alt=\"cx1-2021-lp-expectation-image.jpg\" width=\"470\" height=\"338\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-speaker-tribecx-david-hicks.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>David Hicks<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Co-founder &amp; President<\/div>\n\t\t\t\t\t\t\t<p>Er ist stolzer Mitbegr\u00fcnder und Pr\u00e4sident von TribeCX, einem Zusammenschluss von erfahrenen CX-Fachleuten, die dabei helfen, Kundenprogramme zu definieren, Kundenprogramme zu liefern und das Fachwissen aufzubauen, um weiterhin Kundenprogramme zu liefern. Zuvor war David Gr\u00fcnder und CEO von Mulberry Consulting, dem gr\u00f6\u00dften internationalen Beratungsunternehmen f\u00fcr Customer Experience. Er leitete das Unternehmen mehr als 12 Jahre lang und f\u00fchrte es von der Gr\u00fcndung bis zum Verkauf. Zu diesem Zeitpunkt war Mulberry ein Global Player mit einem Kundenstamm der Fortune 500. Vor der Gr\u00fcndung von Mulberry leitete David die Entwicklung von Spezifikationen f\u00fcr die Bereitstellung von Kundenerfahrungen bei Royal Mail, um eine integrierte Erfahrung f\u00fcr mehr als 200.000 Mitarbeiter zu schaffen.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"144\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-recording-page-logo-tribecx.jpg\" class=\"attachment-full size-full\" alt=\"tribe cx logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Wie sich die Anforderungen von Kunden und Mitarbeitern in Zukunft ver\u00e4ndern werden \/ ????????<\/p>\n","protected":false},"author":12,"featured_media":6339,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-6337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building Expertise to Drive CX Action in Your Organisation<\/title>\n<meta name=\"description\" content=\"Customer Journeys sind nur f\u00fcr Kunden, richtig? David Hicks, Mitbegr\u00fcnder und Pr\u00e4sident von Tribe CX, erkl\u00e4rt die vielf\u00e4ltigen M\u00f6glichkeiten, wie Customer Journey Maps f\u00fcr Unternehmen von Nutzen sein k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-tribe-cx-cx1-world-2022\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Expertise to Drive CX Action in Your Organisation\" \/>\n<meta property=\"og:description\" content=\"Customer Journeys sind nur f\u00fcr Kunden, richtig? 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