{"id":6311,"date":"2022-11-15T08:47:00","date_gmt":"2022-11-15T08:47:00","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/de\/?p=6311"},"modified":"2022-12-01T10:30:32","modified_gmt":"2022-12-01T10:30:32","slug":"keynote-cx-talks-cx1-world-2022","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-cx-talks-cx1-world-2022\/","title":{"rendered":"Organisational Empathy"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Organisational Empathy<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>A critical pre-requisite for effective Customer Experience Management<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Erfahren Sie mehr \u00fcber Empathie in Organisationen und was Sie von gutem Kundenservice lernen k\u00f6nnen, wenn Sie Peter Pirners Keynote auf der CX1 WORLD 2022 h\u00f6ren.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-cx-talks.jpg\" class=\"attachment-full size-full\" alt=\"cx talks header image\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-cx-talks.jpg 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-cx-talks-300x154.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-header-keynote-cx-talks-768x393.jpg 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 WORLD 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">13. Oktober 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Experience Management<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>Eine herausragende Kundenerfahrung erfordert ein tiefes Verst\u00e4ndnis der Kundenbed\u00fcrfnisse und -anforderungen. Diese sind situationsbedingt, unbest\u00e4ndig und oft unscharf. Empathie ist eine wichtige F\u00e4higkeit f\u00fcr den effektiven Umgang mit Menschen.<\/p>\n<p>In dieser Keynote geht es um die F\u00e4higkeit von Unternehmen und Organisationen, empathisch mit ihren Kunden umzugehen. Welche Ansatzpunkte gibt es bereits? Wo tun sich viele Organisationen besonders schwer? Wie k\u00f6nnte eine Best Practice aussehen? Ein kritischer und konstruktiver Beitrag zur Schaffung einer besseren Kundenerfahrung im Alltag.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>Das erwartet Sie<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Was ist Organisatorische Empathie und welche Vorteile bringt sie mit sich?<\/li>\n<li>Welche Schritte Sie als Manager unternehmen m\u00fcssen, um Organisatorische Empathie in einem Unternehmen zu schaffen<\/li>\n<li>Wie man A\/B-Tests auf eine Art und Weise maximiert, die \u00fcber die blo\u00dfe Steigerung der Konversionsraten hinausgeht<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3099\" src=\"https:\/\/zenloop1.wpengine.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-lp-expectation-image.jpg-300x216.jpg\" alt=\"cx1-2021-lp-expectation-image.jpg\" width=\"470\" height=\"338\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-world-speaker-cx-talks-peter-pirner.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Peter Pirner<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">CX-Advisor, CX-Coach, Creator &amp; Podcast Host CX-Talks<\/div>\n\t\t\t\t\t\t\t<p>Peter Pirner ist ein renommierter und charismatischer Vordenker auf dem Gebiet des Customer Experience Management. Als Redner, Macher und Gastgeber von CX-Talks, dem erfolgreichsten deutschen Podcast f\u00fcr CX-Management, erreicht er regelm\u00e4\u00dfig ein gro\u00dfes Publikum von CX-Profis in der DACH-Region. Peters Erfahrung basiert auf fast 25 Jahren internationaler CX-Beratung f\u00fcr Kantar, einem der gr\u00f6\u00dften globalen Insights- und Beratungsunternehmen. Heute begleitet er regelm\u00e4\u00dfig Unternehmen und Einzelpersonen in Fragen des CX-Managements als CX-Berater, Coach und Redner. Er ist au\u00dferdem Partner des Institute for Customer Experience Management (i-CEM) und Mitglied des Beirats der Accelerom AG und der Petlando GmbH.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"144\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-recording-page-logo-cx-talks.jpg\" class=\"attachment-full size-full\" alt=\"cx talks logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Eine entscheidende Voraussetzung f\u00fcr effektives Customer Experience Management \/ ????????<\/p>\n","protected":false},"author":12,"featured_media":6347,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-6311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Organisational Empathy<\/title>\n<meta name=\"description\" content=\"Erfahren Sie mehr \u00fcber Empathie in Organisationen und was Sie von gutem Kundenservice lernen k\u00f6nnen, wenn Sie Peter Pirners Keynote auf der CX1 WORLD 2022 h\u00f6ren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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