{"id":6225,"date":"2022-11-14T14:30:16","date_gmt":"2022-11-14T14:30:16","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/de\/?p=6225"},"modified":"2022-12-01T10:24:54","modified_gmt":"2022-12-01T10:24:54","slug":"digitale-kundenzentrierung-messbar-machen","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/digitale-kundenzentrierung-messbar-machen\/","title":{"rendered":"Making Digital Customer Centricity Measurable"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Making Digital Customer Centricity Measurable<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Contentsquare Shows How It\u2019s Done!<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen. <\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-event-detail-page-header-cx1-contentsquare.png\" class=\"attachment-full size-full\" alt=\"contentsquare header\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-event-detail-page-header-cx1-contentsquare.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-event-detail-page-header-cx1-contentsquare-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-event-detail-page-header-cx1-contentsquare-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Retail 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">4. Mai 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Experience<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<\/h2>\n<h4>Customer Experience bei Contentsquare<\/h4>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contentsquare erkl\u00e4rt, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen. Dazu werden anschauliche Beispiele, wie wir digitale Kundenbed\u00fcrfnisse verstehen und verbessern k\u00f6nnen, gezeigt. Exklusiv: Der \u201cDigital Happiness Index\u201d - Vergiss Personas! Was z\u00e4hlt ist die Echtzeit-Kommunikation basierend auf den akuten Bed\u00fcrfnissen eurer Kunden.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Contentsquare erkl\u00e4rt, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen. Dazu werden anschauliche Beispiele, wie wir digitale Kundenbed\u00fcrfnisse verstehen und verbessern k\u00f6nnen, gezeigt. Exklusiv: Der \u201cDigital Happiness Index\u201d &#8211; Vergiss Personas! Was z\u00e4hlt ist die Echtzeit-Kommunikation basierend auf den akuten Bed\u00fcrfnissen eurer Kunden.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>Das erwartet Sie<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Wie man die Erwartungen der Nutzer und Kunden wirklich versteht<\/li>\n<li>Wo man Kundenfrustrationen identifizieren und wie man das Kundenerlebnis ver\u00e4ndern kann<\/li>\n<li>Auf welcher Basis Contentsquare Daten versteht, ohne pers\u00f6nliche Informationen zu ben\u00f6tigen<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3804\" src=\"https:\/\/zenloop1.wpengine.com\/en\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-retail-lp-expectation-image-300x216.jpg\" alt=\"woman smiling at customer\" width=\"470\" height=\"338\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speakers<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-retail-speaker-image-contentsquare-nicolas-buchalik.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Nicolas Buchalik<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Marketing Manager<\/div>\n\t\t\t\t\t\t\t<p>Nico, Vater von zwei M\u00e4dchen, ist ein absoluter Fan von Customer Centricity und Neuseeland. Nach mehr als 10 Jahren als Reporter und hunderten von Fu\u00dfballspielen ist er nun seit fast 3 Jahren bei Contentsquare als Marketing Manager t\u00e4tig und liebt es, oft \u00fcber die Bedeutung von Customer Centricity zu sprechen.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-recording-page-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"contentsquare logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-retail-speaker-image-contentsquare-bjoern-bader.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Bj\u00f6rn Bader<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Retail Specialist<\/div>\n\t\t\t\t\t\t\t<p>Bj\u00f6rn ist seit fast einem Jahr bei Contentsquare und besch\u00e4ftigt sich neben dem Schwimmen, Radfahren und Laufen auch mit dem Einzelhandel. Nach Stationen bei Adobe, Bloomberg und BCG spricht er nun mit H\u00e4ndlern aus ganz Deutschland dar\u00fcber, wie sie die Internationalisierung vorantreiben, Redesigns und Relaunches erfolgreich gestalten und Daten demokratisieren.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/cx1-recording-page-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"contentsquare logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Contentsquare zeigt, wie&#8217;s geht! \/ ????????<\/p>\n","protected":false},"author":12,"featured_media":6227,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-6225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Making Digital Customer Centricity Measurable<\/title>\n<meta name=\"description\" content=\"Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making Digital Customer Centricity Measurable\" \/>\n<meta property=\"og:description\" content=\"Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-14T14:30:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-01T10:24:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-zenloop-cx1-keynote-contentsquare.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:site\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Making Digital Customer Centricity Measurable\",\"datePublished\":\"2022-11-14T14:30:16+00:00\",\"dateModified\":\"2022-12-01T10:24:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/\"},\"wordCount\":5,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/11\\\/220516-zenloop-cx1-keynote-contentsquare.jpg\",\"keywords\":[\"Keynotes\"],\"articleSection\":[\"Ressourcen\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/\",\"name\":\"Making Digital Customer Centricity Measurable\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/11\\\/220516-zenloop-cx1-keynote-contentsquare.jpg\",\"datePublished\":\"2022-11-14T14:30:16+00:00\",\"dateModified\":\"2022-12-01T10:24:54+00:00\",\"description\":\"Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen.\",\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/digitale-kundenzentrierung-messbar-machen\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/11\\\/220516-zenloop-cx1-keynote-contentsquare.jpg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/11\\\/220516-zenloop-cx1-keynote-contentsquare.jpg\",\"width\":740,\"height\":388,\"caption\":\"contentsquare preview image\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management und Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"width\":129,\"height\":72,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloopHQ\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJDQprWMAcIesSAcawVIcsw\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Making Digital Customer Centricity Measurable","description":"Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/","og_locale":"de_DE","og_type":"article","og_title":"Making Digital Customer Centricity Measurable","og_description":"Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen.","og_url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2022-11-14T14:30:16+00:00","article_modified_time":"2022-12-01T10:24:54+00:00","og_image":[{"width":740,"height":388,"url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-zenloop-cx1-keynote-contentsquare.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@zenloopHQ","twitter_site":"@zenloopHQ","twitter_misc":{"Verfasst von":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/"},"author":{"name":"","@id":""},"headline":"Making Digital Customer Centricity Measurable","datePublished":"2022-11-14T14:30:16+00:00","dateModified":"2022-12-01T10:24:54+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/"},"wordCount":5,"publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-zenloop-cx1-keynote-contentsquare.jpg","keywords":["Keynotes"],"articleSection":["Ressourcen"],"inLanguage":"de-DE"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/","url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/","name":"Making Digital Customer Centricity Measurable","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-zenloop-cx1-keynote-contentsquare.jpg","datePublished":"2022-11-14T14:30:16+00:00","dateModified":"2022-12-01T10:24:54+00:00","description":"Contentsquare erkl\u00e4rt auf der CX1 Retail 2022, warum wir die Art und Weise, wie wir \u00fcber Big Data denken, \u00e4ndern m\u00fcssen.","inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/digitale-kundenzentrierung-messbar-machen\/#primaryimage","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-zenloop-cx1-keynote-contentsquare.jpg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/11\/220516-zenloop-cx1-keynote-contentsquare.jpg","width":740,"height":388,"caption":"contentsquare preview image"},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/de\/#website","url":"https:\/\/www.zenloop.com\/de\/","name":"zenloop","description":"Customer Experience Management und Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/de\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","width":129,"height":72,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloopHQ","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/","https:\/\/www.youtube.com\/channel\/UCJDQprWMAcIesSAcawVIcsw"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/6225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/comments?post=6225"}],"version-history":[{"count":0,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/6225\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media\/6227"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media?parent=6225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/categories?post=6225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/tags?post=6225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}