{"id":3949,"date":"2022-06-16T13:56:00","date_gmt":"2022-06-16T13:56:00","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3949"},"modified":"2022-11-10T09:39:12","modified_gmt":"2022-11-10T09:39:12","slug":"kundenzufriedenheitsmessung-studie","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/kundenzufriedenheitsmessung-studie\/","title":{"rendered":"Studie: Messung von Kundenzufriedenheit"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Die Zufriedenheit von Kunden messen<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Eine Studie von HHL Leipzig und zenloop<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Finden Sie hier alle Ergebnisse der Studie von HHL und zenloop. Lernen Sie au\u00dferdem, wie Sie Ihre Kundenzufriedenheit steigern k\u00f6nnen.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt Studie herunterladen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Messung von Kundenzufriedenheit in deutschen Unternehmen<\/h2>\n<p>Kundenzufriedenheit ist f\u00fcr Unternehmen ein entscheidender Faktor. Zum einen beeinflusst die Zufriedenheit das Wiederkaufverhalten \u2013 ein Aspekt, der in Zeiten von hohen Kundenakquisitionskosten, der Optimierung des Customer Lifetime Value und der immer gr\u00f6\u00dferen Bedeutung von Word of Mouth besonders an Relevanz gewinnt. Andererseits k\u00f6nnen Unternehmen durch ein besseres Verst\u00e4ndnis der Treiber von Zufrieden- bzw. Unzufriedenheit ihr Angebot besser an den Bed\u00fcrfnissen von Kund:innen orientieren, ihre Abl\u00e4ufe kund:innenbezogen verbessern oder unter Umst\u00e4nden sogar strategische Richtungswechsel vollziehen. Insbesondere bieten Einblicke in die Kundenzufriedenheit interessante Ansatzpunkte, um die Kundenbeziehungen aktiv zu managen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3950\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/06\/zenloop-hhl-header.png\" alt=\"zenloop-hhl-header\" width=\"1200\" height=\"628\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/06\/zenloop-hhl-header.png 1200w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/06\/zenloop-hhl-header-300x157.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/06\/zenloop-hhl-header-1024x536.png 1024w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/06\/zenloop-hhl-header-768x402.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 class=\"h4 mb-2\">CX-Studie kostenlos herunterladen<\/h2>\n<p>In dieser Studie, die die Handelshochschule Leipzig in Zusammenarbeit mit zenloop durchgef\u00fchrt hat, wird untersucht,<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>wie verbreitet die Messung von Kundenzufriedenheit in deutschen Unternehmen und Industrien ist<\/li>\n<li>mit welchen Kennzahlen bzw. Methodologien gemessen wird<\/li>\n<li>wie das Feedback ausgewertet wird<\/li>\n<li>was mit den gewonnenen Einblicken zur Zufriedenheit der Kund:innen passiert<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h4>Formular ausf\u00fcllen und Studie herunterladen<\/h4>\n<div class=\"registration\">\n<div id=\"wpcf7-f988-o1\" class=\"wpcf7\" dir=\"ltr\" lang=\"en-US\" role=\"form\"><\/div>\n<\/div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f988-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"988\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/posts\/3949#wpcf7-f988-o2\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"988\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f988-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Vorname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Nachname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Unternehmen<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Jobtitel<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>E-Mail Adresse<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"page-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/3949\" type=\"text\" name=\"page-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" id=\"\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" value=\"\" data-dtx-value=\"CF7_get_cookie%20key%3D%27initialTrafficSource%27\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Jetzt kostenlos herunterladen\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Auswertung einer Umfrage<\/p>\n","protected":false},"author":2,"featured_media":3958,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[40],"class_list":["post-3949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-studien"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Studie: Messung von Kundenzufriedenheit - zenloop<\/title>\n<meta name=\"description\" content=\"Diese Studie untersucht die Verbreitung, Analyse und Verwertung von Kundenzufriedenheitsmessung in deutschen Unternehmen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/kundenzufriedenheitsmessung-studie\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Studie: Messung von Kundenzufriedenheit\" \/>\n<meta property=\"og:description\" content=\"Diese Studie untersucht die Verbreitung, Analyse und Verwertung von Kundenzufriedenheitsmessung in deutschen Unternehmen.\" \/>\n<meta property=\"og:url\" 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