{"id":3456,"date":"2022-04-27T10:27:29","date_gmt":"2022-04-27T10:27:29","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3456"},"modified":"2022-11-22T10:31:33","modified_gmt":"2022-11-22T10:31:33","slug":"keynote-swk-zenloop-cx1-energy-2022","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-swk-zenloop-cx1-energy-2022\/","title":{"rendered":"Vision in die Praxis"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Kundenerlebnisse messbar machen <\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Von der Vision zur Umsetzung<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >In der Keynote stellen die Stadtwerke Krefeld vor, wie sie die \u201cUmsorger-Vision\u201d in die Realit\u00e4t umgesetzt haben und wie man die Zielerreichung unternehmensweit messbar machen kann.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/page-header-cx1-energy-swk.png\" class=\"attachment-full size-full\" alt=\"page-header-cx1-energy-swk\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/page-header-cx1-energy-swk.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/page-header-cx1-energy-swk-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/page-header-cx1-energy-swk-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Energy 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">02. M\u00e4rz 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Kundenzentrierung<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5 class=\"mb-2\">Kunden im Mittelpunkt bei SWK und zenloop<\/h5>\n<p>Die neue Vision der SWK lautet: &#8222;Wir \u00fcberzeugen unsere Kund:innen und Partner als der Umsorger f\u00fcr Energie, Wasser, Entsorgung und Verkehr \u2013 nachhaltig und zukunftsorientiert.\u201c<\/p>\n<p>In seinem Vortrag stellt Patric, unser Head of CX Management, vor, wie die SWK die \u201cUmsorger-Vision\u201d in die Realit\u00e4t umgesetzt hat und wie man die Zielerreichung unternehmensweit messbar machen kann. zenloop zeigt, wie die Feedback-Software dabei helfen kann.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2 class=\"h2 mb-3\">Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li><i class=\"fal fa-check fa-fw\"><\/i>Warum es hilfreich sein kann die Abfrage des Kundenerlebnis eher kurz halten<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie man Feedback aktiv nutzen kann, um ein positives Erlebnis f\u00fcr die Kund*innen zu schaffen<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie CX Management auf allen Ebenen eines Unternehmens greifen sollte<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3446\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image.jpeg\" alt=\"cx1-2021-energy-lp-expectation-image\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image.jpeg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image-300x216.jpeg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image-768x552.jpeg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-energy-swk-patric_wicht.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Patric Wicht<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Head of CX Management<\/div>\n\t\t\t\t\t\t\t<p>Patric Wicht ist seit 2018 Head of Customer Experience Management and Data Analytics bei der SWK STADTWERKE KREFELD AG. Vor seinem Wechsel zu SWK war er bei der Swisscom AG und der cronos Unternehmensberatung t\u00e4tig. Sein Studium der Wirtschaftswissenschaften absolvierte er an der HHU in D\u00fcsseldorf.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/logo-swk.svg\" class=\"attachment-full size-full\" alt=\"logo-swk\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-e-commerce-speaker-image-zenloop-pascal-rutschke.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Pascal Rutschke<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Senior Account Executive<\/div>\n\t\t\t\t\t\t\t<p>Pascal Rutschke ist als Senior Account Executive bei zenloop f\u00fcr die Beratung der f\u00fchrenden Digitalunternehmen in der DACH-Region aus den Bereichen Handel, Energie und Banken verantwortlich. Der Experte f\u00fcr Customer Experience und NPS unterst\u00fctzt die Entwicklung der idealen NPS-Strategie sowie die Roadmap und den Rollout des Net Promoter Systems, um die Kundenloyalit\u00e4t nachhaltig zu steigern.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/energy-logo-zenloop.svg\" class=\"attachment-full size-full\" alt=\"energy-logo-zenloop\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Kundenerlebnisse messbar machen<\/p>\n","protected":false},"author":2,"featured_media":3464,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[10],"class_list":["post-3456","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kundenerlebnisse messbar machen: Von der Vision zur Umsetzung<\/title>\n<meta name=\"description\" content=\"In der Keynote stellen die Stadtwerke Krefeld vor, wie sie die \u201cUmsorger-Vision\u201d in die Realit\u00e4t umgesetzt haben und wie man die Zielerreichung unternehmensweit messbar machen kann.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-swk-zenloop-cx1-energy-2022\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vision in die Praxis\" \/>\n<meta property=\"og:description\" content=\"In der Keynote stellen die Stadtwerke Krefeld vor, wie sie die \u201cUmsorger-Vision\u201d in die Realit\u00e4t umgesetzt haben und wie man die Zielerreichung unternehmensweit messbar machen kann.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-swk-zenloop-cx1-energy-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-27T10:27:29+00:00\" \/>\n<meta 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