{"id":3441,"date":"2022-04-27T09:56:57","date_gmt":"2022-04-27T09:56:57","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3441"},"modified":"2022-11-22T10:13:27","modified_gmt":"2022-11-22T10:13:27","slug":"masterclass-design-bestseller-zenloop-cx1-home-living-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/masterclass-design-bestseller-zenloop-cx1-home-living-2021\/","title":{"rendered":"CX im Premium-Onlinem\u00f6belhandel"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>CX im Premium-Onlinem\u00f6belhandel<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Diese Session beinhaltet Herausforderungen sowie Besonderheiten bei CX im Premiumsegment und wie durch CXM die Customer Journey erfolgreich gestaltet werden kann.\r\n\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/211220-event-detail-page-header-cx1-zenloop-design-bestellers.png\" class=\"attachment-full size-full\" alt=\"page header zenloop design bestseller\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/211220-event-detail-page-header-cx1-zenloop-design-bestellers.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/211220-event-detail-page-header-cx1-zenloop-design-bestellers-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/211220-event-detail-page-header-cx1-zenloop-design-bestellers-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Home &amp; Living\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. Juni 2021\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Journey Mapping<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5>Kundenberatung meistern bei Design Bestseller und zenloop<\/h5>\n<p>Um im internationalen Onlinehandel das Premiumerlebnis eines Einrichtungshauses zu vermitteln, muss ein Unternehmen eine andere Customer Journey gestalten als im \u00fcblichen E-Commerce. Design Bestseller hat sich dieser Herausforderung gestellt und arbeitet t\u00e4glich daran, auch digital ein Berater an der Seite seiner Kunden zu sein.<\/p>\n<p>In der Session von Pascal Skropke und Pascal Rutschke werden Herausforderungen und Besonderheiten dieser Thematik erkl\u00e4rt und gezeigt, wie durch CX-Management der Customer Journey im Premiumsegment erfolgreich gestaltet werden kann.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist flex-center\">\n\t\t\t\t\t<h2>Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Der M\u00f6belhandel w\u00e4hrend der Corona-Krise<\/li>\n<li>Die Customer Journey im Premium Handel im Vergleich zur klassischen mittelpreisigen Journey<\/li>\n<li>Wie Design-Bestseller in der Praxis mit Hilfe von zenloop die Customer Experience entlang ihrer Customer Journey erfolgreich gestaltet<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3442\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-home-lp-expectation-image-1.jpg-1.jpg\" alt=\"cx1-2021-home-lp-expectation-image.jpg\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-home-lp-expectation-image-1.jpg-1.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-home-lp-expectation-image-1.jpg-1-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-home-lp-expectation-image-1.jpg-1-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/preview-cx1-skropke-pascal-bestseller.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Pascal Skropke<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">CMO<\/div>\n\t\t\t\t\t\t\t<p>In seiner Position als CMO von design-bestseller leitet Pascal Skropke die strategische Entwicklung der Bereiche Marketing, IT und UX\/CX. Seine langj\u00e4hrige Erfahrung im digitalen Marketing und E-Commerce nutzt er aktiv, um die Markenf\u00fchrung von design-bestseller zu gestalten. Mit einem einzigartigen Sortiment und durch eine fachkundige Beratung bieten sie online das beste Einkaufserlebnis.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/design-bestseller.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-e-commerce-speaker-image-zenloop-pascal-rutschke.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Pascal Rutschke<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Senior Account Executive<\/div>\n\t\t\t\t\t\t\t<p>Als Senior Account Executive bei zenloop ist Pascal Rutschke daf\u00fcr verantwortlich, die f\u00fchrenden Digitalunternehmen der DACH-Region aus den Bereichen Retail, Reise sowie Banking zu beraten. Der Experte f\u00fcr Customer Experience und NPS unterst\u00fctzt beim Aufbau der idealen NPS Strategie sowie der Roadmap und dem Rollout des Net Promoter Systems, um Kundenbindung langfristig zu steigern.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/zenloop.svg\" class=\"attachment-full size-full\" alt=\"zenloop\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Die Kundenberatung im Premiumsegment erfolgreich meistern<\/p>\n","protected":false},"author":2,"featured_media":6633,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[12],"class_list":["post-3441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-masterclasses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CX im Premium-Onlinem\u00f6belhandel<\/title>\n<meta name=\"description\" content=\"Diese Session beinhaltet Herausforderungen &amp; Besonderheiten bei CX im Premiumsegment &amp; wie durch CXM die Customer Journey erfolgreich gestaltet werden kann.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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