{"id":3439,"date":"2022-04-27T09:48:53","date_gmt":"2022-04-27T09:48:53","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3439"},"modified":"2022-11-22T10:11:38","modified_gmt":"2022-11-22T10:11:38","slug":"masterclass-thalia-zenloop-cx1-2020","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/masterclass-thalia-zenloop-cx1-2020\/","title":{"rendered":"Kundenerwartungen an jedem Kontaktpunkt \u00fcbertreffen"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Kundenerwartungen an jedem Kontaktpunkt \u00fcbertreffen<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Thalia erkl\u00e4rt in diesem Recap, wie sie die richtigen Touchpoints qualifizieren, um die Customer Experience einheitlich mess- &amp; analysierbar zu machen\r\n\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-2020-zenloop-thalia.png\" class=\"attachment-full size-full\" alt=\"header-cx1-2020-zenloop-thalia\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-2020-zenloop-thalia.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-2020-zenloop-thalia-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-2020-zenloop-thalia-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 2020\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. September 2020\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Experience\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5>Feedbackdaten korrekt nutzen bei Thalia<\/h5>\n<p>Das Traditionunternehmen ist mittlerweile mehr als ein Buchhandel und seit einiger Zeit auch im E-Commerce und mit ihrer Marke tolino im e-Reader Gesch\u00e4ft aktiv. Thalia ist sich der Relevanz einer positiven Customer Experience bewusst, steht jedoch vor allem aufgrund der Omnichannel Ausrichtung gro\u00dfen Herausforderungen, wie der richtigen Messung &amp; Qualifizierung der unterschiedlichen Touchpoints, gegen\u00fcber. Seit einigen Monaten nutzt Thalia zenloop\u2019s Produkte, um mittels schlanker und einfacher Umfragen ihre Customer Experience einheitlich messbar und analysierbar zu machen.<\/p>\n<p>In dieser Masterclass geben Sandra von Thalia &amp; Felix Schlenther, Head of Sales von zenloop den aktuellen Stand der Zusammenarbeit von Thalia und zenloop preis und lassen den Zuschauer so an der schrittweisen Integration der zenloop Software im Unternehmen teilhaben.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist flex-center\">\n\t\t\t\t\t<h2>Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Welche Herausforderungen gibt es seitens Thalia?<\/li>\n<li>Wo misst Thalia derzeit die Kundenerfahrungen und was ist an gewissen Touchpoints zu beachten?<\/li>\n<li>Wie helfen der NPS und die Freitextanalyse, den Kunden zu verstehen?<\/li>\n<li>Wie baut man Kundenzentrierung im Unternehmen auf?<\/li>\n<li>Was sind Thalias Ergebnisse nach 6 Monaten und was m\u00f6chten sie noch erreichen?<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3209\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg.jpg\" alt=\"cx1-2021-fashion-lp-expectation-image.jpg\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/thalia-sandra-friedrichs-desktop.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Sandra Friedrichs<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Manager Business Development<\/div>\n\t\t\t\t\t\t\t<p>Sandra verantwortet bei Thalia, dem gr\u00f6\u00dften Sortimentsbuchh\u00e4ndler in Deutschland, die ganzheitliche Optimierung der Customer Experience und arbeitet an der strategischen Weiterentwicklung des kundenzentrierten Ansatzes bei Thalia. Zuvor war sie in verschiedenen Funktionen im E-Commerce und Marketingumfeld bei Thalia und im Bertelsmann Konzern t\u00e4tig.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/quote-logo-thalia-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-speaker-image-zenloop-felix-schlenter.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Felix Schlenther<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Head of Sales<\/div>\n\t\t\t\t\t\t\t<p>Felix ist Head of Sales bei zenloop, der f\u00fchrenden Experience Management Plattform in Deutschland. Gemeinsam mit seinem Team ber\u00e4t er Digitalunternehmen im Aufbau eines Customer Experience Managements. Zuvor baute Felix die Sales Teams in verschiedenen Software Start-Ups. Als Speaker zu Kundenbindung- und zentrierung ist er auf Konferenzen wie der OMR, Internet World, CX1 und DMEXCO vertreten.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/zenloop.svg\" class=\"attachment-full size-full\" alt=\"zenloop\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Die richtigen Touchpoints qualifizieren<\/p>\n","protected":false},"author":2,"featured_media":6506,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[12],"class_list":["post-3439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-masterclasses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kundenerwartungen an jedem Kontaktpunkt \u00fcbertreffen<\/title>\n<meta name=\"description\" content=\"Thalia erkl\u00e4rt in diesem Recap, wie sie die richtigen Touchpoints qualifizieren, um die Customer Experience einheitlich mess- &amp; analysierbar zu machen\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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