{"id":3437,"date":"2022-04-27T10:01:13","date_gmt":"2022-04-27T10:01:13","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3437"},"modified":"2022-12-01T13:47:04","modified_gmt":"2022-12-01T13:47:04","slug":"keynote-stadtenergie-cx1-energy-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-stadtenergie-cx1-energy-2021\/","title":{"rendered":"Mit Softwarel\u00f6sungen zum kundenzentrierten CX-Management"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Mit Softwarel\u00f6sungen zum kundenzentrierten CX-Management<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Wie die stadtenergie GmbH Customer Experience als essenziellen Bestandteil ihres Produkts macht und Herausforderungen des Digitalen Wandels bew\u00e4ltigt.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-stadt-energie.png\" class=\"attachment-full size-full\" alt=\"-header-cx1-fashion-stadt-energie\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-stadt-energie.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-stadt-energie-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-stadt-energie-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Energy 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">25. Februar 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Centricity<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5 class=\"mb-2\">Customer Loyalty bei stadtenergie GmbH<\/h5>\n<p>&#8222;Um Flexibilit\u00e4t f\u00fcr Customer-Experience- und Customer-Relationship-Management-Ans\u00e4tze im Energiesektor zu schaffen, bieten die strategische Integration von Cloud- und Plattforml\u00f6sungen im digitalisiertem Gesch\u00e4ftsaufbau sowie entlang der gesamten Wertsch\u00f6pfungskette ungemeine Chancen.&#8220;<\/p>\n<p>In seinem Vortrag auf der CX1 Energy &amp; Utilities zeigt Muhdi Moussa, Head of Sales &amp; Marketing bei stadtenergie, wie das Team mithilfe einer agilen Arbeitskultur und Design Thinking, kundenzentrierte Innovationen in Rekordzeit umsetzt. Er berichtet dabei anhand konkreter Praxisbeispiele.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Herausforderungen aber auch Trends der Energiesektor aufgrund des Digitalen Wandels zu bew\u00e4ltigen hat<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie die Stadtenergie Customer Experience als essenziellen Bestandteil Ihres Produktes macht<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Der Service Blueprint der Stadtenergie f\u00fcr erfolgreiches CRM<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie die Stadtenergie effizientes digitales Reputationsmanagement umsetzt<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3446\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image.jpeg\" alt=\"cx1-2021-energy-lp-expectation-image\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image.jpeg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image-300x216.jpeg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-energy-lp-expectation-image-768x552.jpeg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-energy-stadt-energie-muhdi-moussa.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Muhdi Moussa<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Head of Sales &amp; Marketing<\/div>\n\t\t\t\t\t\t\t<p>Muhdi Moussa ist Head of Sales &amp; Marketing bei der stadtenergie GmbH und somit zust\u00e4ndig f\u00fcr die P&amp;L-Verantwortung, Direct Report GF und Unternehmensstrategie. Zuvor besetzte er diverse F\u00fchrungspositionen bei der Vodafone GmbH. In seiner letzten Position als Head of Retail Excellence war er verantwortlich f\u00fcr die Schwerpunkte Strategie- und Konzeptbereich der direkten Retail-Vertriebskan\u00e4le.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"74\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/stadtenergie.jpeg\" class=\"attachment-full size-full\" alt=\"stadtenergie\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Kundenzentrierte Innovationen in Rekordzeit umsetzen<\/p>\n","protected":false},"author":2,"featured_media":3452,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[10],"class_list":["post-3437","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Earn Customer Loyalty in der Energiewirtschaft<\/title>\n<meta name=\"description\" content=\"Wie die stadtenergie GmbH Customer Experience als essenziellen Bestandteil Ihres Produkts macht und Herausforderungen des Digitalen Wandels bew\u00e4ltigt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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