{"id":3349,"date":"2022-04-26T14:41:57","date_gmt":"2022-04-26T14:41:57","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3349"},"modified":"2022-11-21T16:29:33","modified_gmt":"2022-11-21T16:29:33","slug":"keynote-lidl-cx1-world-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-lidl-cx1-world-2021\/","title":{"rendered":"Buzzword Customer Centricity"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Buzzword Customer Centricity<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Die Teamlead Digital Customer Insights von Lidl Digital gibt Tipps, was zu tun ist, wenn wenn die Kollegen beim Thema Kundenzentierung nicht mitziehen?<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-lidl-cx1.png\" class=\"attachment-full size-full\" alt=\"header-lidl-cx1\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-lidl-cx1.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-lidl-cx1-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-lidl-cx1-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 WORLD 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">23. September 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Kundenzentierung<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5 class=\"mb-2\">Buzzword Customer Centricity: Was tun, wenn die Kollegen nicht mitziehen<\/h5>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Die Herausforderung bei der Kundenzentrierung in Unternehmen ist meistens nicht, die Daten zu erheben, sondern sie sinnvoll zu nutzen und dabei alle Kollegen mit an Board zu haben. Oftmals ist die IT das Bottleneck und Umsatz geht vor. Es werden Features entwickelt, die vermeintlich Verk\u00e4ufe ankurbeln sollen \u2013 am Ende aber nicht auf die Kundenbed\u00fcrfnisse und -w\u00fcnsche einzahlen. Jacqueline Zwosta berichtet in ihrer Keynote, wie Lidl Digital es geschafft hat, diese Herausforderungen zu meistern, Customer Centricity wirklich zu leben und fest im Unternehmen zu verankern.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Die Herausforderung bei der Kundenzentrierung in Unternehmen ist meistens nicht, die Daten zu erheben, sondern sie sinnvoll zu nutzen und dabei alle Kollegen mit an Board zu haben. Oftmals ist die IT das Bottleneck und Umsatz geht vor. Es werden Features entwickelt, die vermeintlich Verk\u00e4ufe ankurbeln sollen \u2013 am Ende aber nicht auf die Kundenbed\u00fcrfnisse und -w\u00fcnsche einzahlen.<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Die Herausforderung bei der Kundenzentrierung in Unternehmen ist meistens nicht, die Daten zu erheben, sondern sie sinnvoll zu nutzen und dabei alle Kollegen mit an Board zu haben. Oftmals ist die IT das Bottleneck und Umsatz geht vor. Es werden Features entwickelt, die vermeintlich Verk\u00e4ufe ankurbeln sollen \u2013 am Ende aber nicht auf die Kundenbed\u00fcrfnisse und -w\u00fcnsche einzahlen. Jacqueline Zwosta berichtet in ihrer Keynote, wie Lidl Digital es geschafft hat, diese Herausforderungen zu meistern, Customer Centricity wirklich zu leben und fest im Unternehmen zu verankern.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Jacqueline Zwosta berichtet in ihrer Keynote, wie Lidl Digital es geschafft hat, diese Herausforderungen zu meistern, Customer Centricity wirklich zu leben und fest im Unternehmen zu verankern.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li><i class=\"fal fa-check fa-fw\"><\/i>An welchen Stellen Lidl Digital nach Kundenfeedback fragt<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie das Unternehmen damit umgegangen ist, wenn Themen zur Verbesserung der Kundenzufriedenheit depriorisiert werden<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie das CX-Team Basiswissen zur Consumer Experience im Unternehmen verbreitet und Kundenzentrierung aufgebaut hat<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie Lidl Digital auf Basis von Kundenfeedback und die Entwicklung dessen Verbesserungen unternehmensweit umsetzt<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3147\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-page-okmb-expectation-image.jpeg\" alt=\"event-page-okmb-expectation-image\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-page-okmb-expectation-image.jpeg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-page-okmb-expectation-image-300x216.jpeg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-page-okmb-expectation-image-768x552.jpeg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speakerin<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/lidl-jaqueline-zwosta.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Jacqueline Zwosta<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Teamlead Digital Customer Insights<\/div>\n\t\t\t\t\t\t\t<p>Jacqueline ist seit 2018 bei Lidl Digital Teamlead f\u00fcr Customer Insights und Customer Experience t\u00e4tig. Sie ist daf\u00fcr verantwortlich, Treiber der (Un-)Zufriedenheit der Kunden zu identifizieren, Erkenntnisse aufzunehmen und Optimierungsma\u00dfnahmen abzuleiten. Fokus ist es, ein ganzheitliches Verst\u00e4ndnis \u00fcber Kunden zu entwickeln. Davor arbeitete sie bei OTTO, Breuninger und Holidaycheck.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/logo-lidl.png\" class=\"attachment-full size-full\" alt=\"logo-lidl\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Kundenzentrierung in die Unternehmenskultur bringen<\/p>\n","protected":false},"author":2,"featured_media":3356,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[10],"class_list":["post-3349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the 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