{"id":3323,"date":"2022-04-26T09:51:34","date_gmt":"2022-04-26T09:51:34","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3323"},"modified":"2022-11-21T16:20:37","modified_gmt":"2022-11-21T16:20:37","slug":"keynote-freshworks-cx1-2020","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-freshworks-cx1-2020\/","title":{"rendered":"Liefern Sie stetige Wow-Momente durch Omnichannel-Support"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Liefern Sie stetige Wow-Momente durch Omnichannel-Support<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >In dieser Keynote lernen sie mehr \u00fcber die Bedeutung von Omnichannel-Strategien zur erfolgreichen Erf\u00fcllung von Kundenerwartungen und -w\u00fcnschen.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-freshworks.png\" class=\"attachment-full size-full\" alt=\"header-cx1-fashion-freshworks\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-freshworks.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-freshworks-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-fashion-freshworks-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. September 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Retention<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5 class=\"mb-2\">Kundenanspr\u00fcche erf\u00fcllen bei freshworks<\/h5>\n<p>In dieser Keynote erkl\u00e4rt Jens Leucke die Bedeutung von Omnichannel-Strategien zur erfolgreichen Erf\u00fcllung von Kundenerwartungen und Kundenw\u00fcnschen.<\/p>\n<p>Heutzutage sind Kunden anspruchsvoller denn je. Oft bestehen viele verschiedene M\u00f6glichkeiten, ein Unternehmen zu kontaktieren und Kunden haben den Anspruch, dass ihre Erwartungen und W\u00fcnsche auf allen Channel erf\u00fcllt werden. Daf\u00fcr m\u00fcssen Unternehmen Kommunikationsl\u00fccken \u00fcberbr\u00fccken und sich von einem Multichannel-Ansatz hin zu einem Omnichannel-Ansatz entwickeln. Jens Leucke zeigt, wie dieser Prozess funktioniert und warum es der Schl\u00fcssel f\u00fcr Kundenzufriedenheit und Kundenbindung ist.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie sich Kundenerwartungen entwickelt haben<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Erwartungen und W\u00fcnsche Kunden heutzutage an Unternehmen stellen<\/li>\n<li><i class=\"fal fa-fw\"><\/i>Wie Kundenerwartungen mithilfe einer Omnichannel-Strategie erf\u00fcllt und \u00fcbertroffen werden k\u00f6nnen<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Metriken im Kundensupport am entscheidendsten sind, um Kundenerwartungen zu erf\u00fcllen<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Trends Unternehmen in diesem Zusammenhang im Auge behalten sollten<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie Klarna und zooplus Omnichannel-L\u00f6sungen mit freshworks aufbauen<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3292\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2020-lp-expectation-image.jpg-2.jpg\" alt=\"cx1-2020-lp-expectation-image.jpg (2)\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2020-lp-expectation-image.jpg-2.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2020-lp-expectation-image.jpg-2-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2020-lp-expectation-image.jpg-2-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2020-freshworks-jens-leucke.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Jens Leucke<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Head of Sales DACH<\/div>\n\t\t\t\t\t\t\t<p>in seiner Rolle als General Manager &amp; Head of Sales f\u00fcr die DACH Region bei Freshworks unterst\u00fctzt Jens Leucke Firmen auf ihrem Weg der digitalen Transformation. Er war 13 Jahre bei Dell Technologies in verschiedenen Funktionen f\u00fcr Services, Presales und General Sales sowie bei IBM Irland im Bereich ITS Services t\u00e4tig. Sein Ziel ist es, Unternehmen zu helfen ihre Supportstrategien zu verbessern.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/Ffreshworks.svg\" class=\"attachment-full size-full\" alt=\"Ffreshworks\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Kundenbindung dauerhaft etablieren<\/p>\n","protected":false},"author":2,"featured_media":3505,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[10],"class_list":["post-3323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u201eWOW-Momente&quot; im Omnichannel<\/title>\n<meta name=\"description\" content=\"In dieser Keynote lernen sie mehr \u00fcber die Bedeutung von Omnichannel-Strategien zur erfolgreichen Erf\u00fcllung von Kundenerwartungen und -w\u00fcnschen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-freshworks-cx1-2020\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Liefern Sie stetige Wow-Momente durch Omnichannel-Support\" \/>\n<meta property=\"og:description\" content=\"In dieser Keynote lernen sie mehr \u00fcber die Bedeutung von Omnichannel-Strategien zur erfolgreichen Erf\u00fcllung von Kundenerwartungen 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