{"id":3208,"date":"2022-04-25T11:49:39","date_gmt":"2022-04-25T11:49:39","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=3208"},"modified":"2022-11-17T10:03:11","modified_gmt":"2022-11-17T10:03:11","slug":"masterclass-tom-tailor-zenloop-cx1-fashion-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/masterclass-tom-tailor-zenloop-cx1-fashion-2021\/","title":{"rendered":"CRM-Lifecycle-Management mithilfe von Kundenfeedback personalisieren"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>CRM-Lifecycle-Management mithilfe von Kundenfeedback personalisieren<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >In ihrer Session erkl\u00e4ren Tom Tailor wie sie mit zenloop CRM-Lifecycle-Management auf Basis des gewonnen Kundenfeedbacks personalisieren.\r\n\r\n\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-energy-zenloop1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-energy-zenloop1.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-energy-zenloop1-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-energy-zenloop1-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Fashion 2021\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">29. April 2021\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-smile icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Feedback Management\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<\/h2>\n<h5>Feedbackdaten managen bei Tom Tailor und zenloop<\/h5>\n<p>Personalisierung ist im Customer-Experience-Bereich eines der zentralen Themen. In ihrer Session erkl\u00e4ren Hendrik Reuter, Maximilian Zippel und Pascal Rutschke, wie Tom Tailor seine CRM-Lifecycle-Management auf Basis des gewonnen Kundenfeedbacks personalisiert.<\/p>\n<p>Sie berichten dabei anhand der ganzheitlichen CRM-Strategie des CX-Teams sowie praxisnaher Anwendungsbeispiele, wie die gewonnen Customer Insights ins Unternehmen getragen werden.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist flex-center\">\n\t\t\t\t\t<h2>Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>Die Herausforderungen beim Personalisieren des Kundenfeedbacks<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>An welchen Touchpoints und mit welchen Methodiken Tom Tailor die Erfahrungen bei der Interaktion mit dem Kunden misst<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie gewinnt und arbeitet Tom Tailor mit den Erkenntnissen die sich daraus schlie\u00dfen<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie und welche Ma\u00dfnahmen setzt Tom Tailor um, um die Kundenstimme ins Unternehmen zu tragen<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie man dem Kunden gute CX bieten kann ohne zu viele Ressourcen im Kundenservice zu investieren und wie Tom Tailor das Kundenfeedback nutzt um die Feedbackschleife automatisiert zu schlie\u00dfen<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3209\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg.jpg\" alt=\"cx1-2021-fashion-lp-expectation-image.jpg\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2021-fashion-lp-expectation-image.jpg-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-2020-reuter-hendrik-tom-tailor.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Hendrik Reuter<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Director eCommerce &amp; Consumer Engagement<\/div>\n\t\t\t\t\t\t\t<p>Hendrik Reuter steht bei Tom Tailor f\u00fcr den Bereich eCommerce &amp; Consumer Engagement und wei\u00df so genau, wie man den Kunden in den Mittelpunkt stellt. Nach seinem Master an der Universit\u00e4t Paderborn in Wirtschaftsinformatik in 2009 arbeitete er zun\u00e4chst in der Abteilung Consumer Goods &amp; Retail bei Roland Berger, bevor er 2018 zu Tom Tailor wechselte.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/logo-tom-tailor.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/210602-zenloop-cx1-zippel-maximilian-tom-tailor.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Maximilian Zippel<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">CRM Manager<\/div>\n\t\t\t\t\t\t\t<p>Maximilian Zippel ist als CRM-Manager auf dem Gebiet der Kundenzentrierung bewandert und bringt Innovation und unternehmerisches Denken in sein Team. Als frisches Mitglied bei Tom Tailor, bringt er bereits gewonnene Erfahrungen in der Fashion Industrie aus vorigen Arbeitsverh\u00e4ltnissen wie beispielsweise BESTSELLER mit.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/logo-tom-tailor.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/event-e-commerce-speaker-image-zenloop-pascal-rutschke.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Pascal Rutschke<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Senior Account Executive<\/div>\n\t\t\t\t\t\t\t<p>Als Account Executive bei zenloop ist Pascal Rutschke daf\u00fcr verantwortlich, die f\u00fchrenden Digitalunternehmen der DACH-Region aus den Bereichen Retail, Reise sowie Banking zu beraten. Der Experte f\u00fcr Customer Experience und NPS unterst\u00fctzt beim Aufbau der idealen NPS Strategie sowie der Roadmap und dem Rollout des Net Promoter Systems, um Kundenbindung langfristig zu steigern.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/zenloop.svg\" class=\"attachment-full size-full\" alt=\"zenloop\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Gewonnenes Feedback personalisieren und Handlungsma\u00dfnahmen ableiten<\/p>\n","protected":false},"author":2,"featured_media":3316,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[12],"class_list":["post-3208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-masterclasses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CRM-Lifecycle-Management personalisieren<\/title>\n<meta name=\"description\" content=\"In ihrer Session erkl\u00e4ren Tom Tailor wie sie mit zenloop CRM-Lifecycle-Management auf Basis des gewonnen Kundenfeedbacks personalisieren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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