{"id":1831,"date":"2022-03-17T16:52:21","date_gmt":"2022-03-17T16:52:21","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=1831"},"modified":"2022-12-01T10:34:58","modified_gmt":"2022-12-01T10:34:58","slug":"masterclass-zenloop-cx1-2020","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/masterclass-zenloop-cx1-2020\/","title":{"rendered":"Different Personas, Different Experiences"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>CX entlang der Customer Journey meistern<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-zenloop.png\" class=\"attachment-full size-full\" alt=\"header-cx1-zenloop\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-zenloop.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-zenloop-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-zenloop-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. September 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Experience<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<\/h2>\n<h5 class=\"mb-2\">Customer Experience meistern bei zenloop<\/h5>\n<p>In dieser Masterclass erkl\u00e4rt Grace Hemberg, Customer Success Managerin bei zenloop, was eine Customer Journey ist und zeigt, wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints entlang der Kundenreise bestm\u00f6glich misst.<\/p>\n<p>Exemplarisch nutzt sie daf\u00fcr zwei verschiedene Customer Journeys: eine aus dem E-Commerce und eine aus der Energiebranche. Anhand derer stellt sie Schritt f\u00fcr Schritt die Journey Steps mit der jeweils passenden CX Metrik zur Abfrage dar. Die Aufzeichnung der Masterclass ist in englischer Sprache.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Das erwartet Sie<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li>Warum Kundenfeedback zu sammeln f\u00fcr Unternehmen relevant ist<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie man es als Unternehmen schafft, seinen Kunden richtig zuzuh\u00f6ren<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Touchpoints entscheidend sind, wenn es um Kundenloyalit\u00e4t geht<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Warum sich Retention gegen\u00fcber Neukundengewinnung lohnt<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1807\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/2022\/03\/cx1-2020-lp-expectation-image.jpg.jpg\" alt=\"cx1-2020-lp-expectation-image.jpg\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speakerin<\/h2>          \t<div class=\"speakers enable-slider \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-zenloop-grace-hemberg-mobile.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Grace Hemberg<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Customer Success Manager<\/div>\n\t\t\t\t\t\t\t<p>Als zenloop Customer Success Managerin ist Grace Hemberg f\u00fcr den Erfolg einiger der f\u00fchrenden Digitalunternehmen der DACH-Region verantwortlich. Indem sie die zenloop Kunden zu CX-Themen bei der Customer Journey ber\u00e4t, hilft sie ihnen dabei, ein herausragendes Kundenerlebnis zu schaffen.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop-logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>CX entlang der Customer Journey meistern \/ ????????<\/p>\n","protected":false},"author":2,"featured_media":2385,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[12],"class_list":["post-1831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-masterclasses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CX entlang der CustomerJourney meistern<\/title>\n<meta name=\"description\" content=\"Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Different Personas, Different Experiences\" \/>\n<meta property=\"og:description\" content=\"Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-17T16:52:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-01T10:34:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-2020-masterclass-zenloop.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:site\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Different Personas, Different Experiences\",\"datePublished\":\"2022-03-17T16:52:21+00:00\",\"dateModified\":\"2022-12-01T10:34:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/\"},\"wordCount\":4,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-2020-masterclass-zenloop.jpeg\",\"keywords\":[\"Masterclasses\"],\"articleSection\":[\"Ressourcen\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/\",\"name\":\"CX entlang der CustomerJourney meistern\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-2020-masterclass-zenloop.jpeg\",\"datePublished\":\"2022-03-17T16:52:21+00:00\",\"dateModified\":\"2022-12-01T10:34:58+00:00\",\"description\":\"Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.\",\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/masterclass-zenloop-cx1-2020\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-2020-masterclass-zenloop.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-2020-masterclass-zenloop.jpeg\",\"width\":740,\"height\":388,\"caption\":\"preview-cx1-2020-masterclass-zenloop\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management und Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"width\":129,\"height\":72,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloopHQ\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJDQprWMAcIesSAcawVIcsw\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"CX entlang der CustomerJourney meistern","description":"Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/","og_locale":"de_DE","og_type":"article","og_title":"Different Personas, Different Experiences","og_description":"Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.","og_url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2022-03-17T16:52:21+00:00","article_modified_time":"2022-12-01T10:34:58+00:00","og_image":[{"width":740,"height":388,"url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-2020-masterclass-zenloop.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@zenloopHQ","twitter_site":"@zenloopHQ","twitter_misc":{"Verfasst von":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/"},"author":{"name":"","@id":""},"headline":"Different Personas, Different Experiences","datePublished":"2022-03-17T16:52:21+00:00","dateModified":"2022-12-01T10:34:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/"},"wordCount":4,"publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-2020-masterclass-zenloop.jpeg","keywords":["Masterclasses"],"articleSection":["Ressourcen"],"inLanguage":"de-DE"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/","url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/","name":"CX entlang der CustomerJourney meistern","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-2020-masterclass-zenloop.jpeg","datePublished":"2022-03-17T16:52:21+00:00","dateModified":"2022-12-01T10:34:58+00:00","description":"Was eine Customer Journey ist und wie man die einzelnen Kundenerfahrungen an den jeweiligen Touchpoints misst, erkl\u00e4rt zenloop in dieser Masterclass.","inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/masterclass-zenloop-cx1-2020\/#primaryimage","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-2020-masterclass-zenloop.jpeg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-2020-masterclass-zenloop.jpeg","width":740,"height":388,"caption":"preview-cx1-2020-masterclass-zenloop"},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/de\/#website","url":"https:\/\/www.zenloop.com\/de\/","name":"zenloop","description":"Customer Experience Management und Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/de\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","width":129,"height":72,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloopHQ","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/","https:\/\/www.youtube.com\/channel\/UCJDQprWMAcIesSAcawVIcsw"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/comments?post=1831"}],"version-history":[{"count":0,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1831\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media\/2385"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media?parent=1831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/categories?post=1831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/tags?post=1831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}