{"id":1811,"date":"2022-03-17T16:28:46","date_gmt":"2022-03-17T16:28:46","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=1811"},"modified":"2022-12-01T10:35:10","modified_gmt":"2022-12-01T10:35:10","slug":"keynote-delivery-hero-cx1-world-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-delivery-hero-cx1-world-2021\/","title":{"rendered":"Es geht nicht nur um den Kunden"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Es geht nicht nur um den Kunden<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Delivery Hero erkl\u00e4rt, wie man die Ergebnisse von Kundenbefragungen mit Betriebsdaten und finanziellen Daten erg\u00e4nzt.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2021-page-header-delivery_hero-1.png\" class=\"attachment-full size-full\" alt=\"cx1-2021-page-header-delivery_hero-1\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2021-page-header-delivery_hero-1.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2021-page-header-delivery_hero-1-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2021-page-header-delivery_hero-1-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 WORLD 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">24. September 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Kundenfeedback<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<\/h2>\n<h5 class=\"mb-2\">Es geht nicht nur um den Kunden: Erg\u00e4nzung der Ergebnisse von Kundenumfragen durch operative Daten<\/h5>\n<p>Kundenfeedback ist zwar ein wesentlicher Bestandteil, um sich ein gutes Bild von der Customer Experience zu machen, doch sollten sich Unternehmen nicht ausschlie\u00dflich auf Erkenntnisse aus Umfragen verlassen, sagt Sebastian McClintock, Global Director Customer Experience bei Delivery Hero.<\/p>\n<p>In seinem Vortrag auf der CX1 WORLD CONFERENCE wird er einen Einblick geben, wie Umfragedaten mit operativen Daten erg\u00e4nzt werden k\u00f6nnen, wie Customer Journey Mapping genutzt werden kann, um echte Sch\u00e4tze zu heben und wie die Zukunft von CX aussieht.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li>Warum es wichtig ist, nicht nur die Erfahrung der Endkunden zu betrachten<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche anderen Parteien Delivery Hero bei der Schaffung eines herausragenden Erlebnisses mit einbezieht<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie und warum Delivery Hero Kundenkommentare nutzt<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Herausforderungen Delivery Hero bei der Verkn\u00fcpfung von Finanz-, Betriebs- und Experience-Daten gegen\u00fcber stand<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Welche Erkenntnisse das Unternehmen aus der Verkn\u00fcpfung dieser drei Datentypen ziehen konnte<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1799\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/2022\/03\/cx1-inhalte.jpg\" alt=\"cx1-inhalte\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-inhalte.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-inhalte-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-inhalte-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers enable-slider \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-delivery-hero-sebastian-mcclintock.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Sebastian McClintock<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Global Director Customer Experience<\/div>\n\t\t\t\t\t\t\t<p>Sebastian hat jahrelange Erfahrung im Customer Experience Management mit NPS als Schl\u00fcssel-KPI und ist f\u00fcr die Einf\u00fchrung von Kundenerfahrungsprojekten in vielen L\u00e4ndern. Zus\u00e4tzlich \u00fcbernimmt Sebastian die Leitung von Projekten mit Stakeholdern auf der ganzen Welt und moderiert Workshops bez\u00fcglich NPS, Kundenzufriedenheit und Loyalit\u00e4t. Au\u00dferdem verwaltet er globale Einrichtungen zum Thema &#8222;Qualtrics&#8220;.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/recording-lp-logo-delivery-hero.svg\" class=\"attachment-full size-full\" alt=\"delivery hero logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Erg\u00e4nzung der Ergebnisse von Kundenbefragungen durch betriebliche Daten \/ ????????<\/p>\n","protected":false},"author":2,"featured_media":2389,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-1811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Es geht nicht nur um den Kunden<\/title>\n<meta name=\"description\" content=\"Bei diesem Vortrag der CX1 WORLD 2021 erfahren Sie, wie man die Ergebnisse von Kundenbefragungen mit Betriebsdaten und finanziellen Daten erg\u00e4nzt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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