{"id":1808,"date":"2022-03-17T16:24:00","date_gmt":"2022-03-17T16:24:00","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=1808"},"modified":"2022-12-01T10:33:36","modified_gmt":"2022-12-01T10:33:36","slug":"keynote-hellofresh-cx1-2020","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/","title":{"rendered":"Die Grundlagen von Voice of the Customer"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>The Essentials of Voice of Customer at HelloFresh<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-fashion-Hellofresh.png\" class=\"attachment-full size-full\" alt=\"header-cx1-fashion-Hellofresh\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-fashion-Hellofresh.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-fashion-Hellofresh-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-fashion-Hellofresh-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. September 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Feedback Management<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<\/h2>\n<h5 class=\"mb-2\">Feedbackdaten Managen bei HelloFresh<\/h5>\n<p>Steve Crolic ist Head of Voice of the Customer bei HelloFresh. In dieser Keynote spricht er dar\u00fcber, wie HelloFresh Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern. Er erkl\u00e4rt, an welchen Schl\u00fcssel-Touchpoints HelloFresh derzeit Feedback sammelt und wie dies dazu beitr\u00e4gt, den Markenruf, die Operational Performance, die Produktstrategie und das Verst\u00e4ndnis der Benutzererfahrung auf den verschiedenen Plattformen zu verbessern.<\/p>\n<p>Genauer gesagt konnte HelloFresh Happiness Driver und Pain Points hinsichtlich spezifischer Kundeninteraktionen identifizieren. Indem sie diese angegangen sind, konnten sie die Anzahl der Kundenbeschwerden und die Kundenabwanderung reduzieren, was zu einem insgesamt zufriedeneren Kundenstamm gef\u00fchrt hat. Steve Crolic liefert relevante Beispiele und erkl\u00e4rt, wie HelloFresh Kundenfeedback erfolgreich nutzt. Die Aufzeichnung der Keynote ist in englischer Sprache.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Das erwartet Sie:<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li>Wie HelloFresh Kundenfeedback nutzt, um ihre Rezepte und Men\u00fcoptionen zu verbessern<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie HelloFresh Daten aus verschiedenen Datenquellen in einem Data Warehouse strukturiert<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie HelloFresh NPS-Daten verwendet, um relevante Happines Driver und Pain Points an den verschiedenen Touchpoints zu identifizieren<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Vor welchen Herausforderungen HelloFresh steht und welche Initiativen das Unternehmen f\u00fcr die Zukunft plant<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1807\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/2022\/03\/cx1-2020-lp-expectation-image.jpg.jpg\" alt=\"cx1-2020-lp-expectation-image.jpg\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers enable-slider \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/hellofresh-steve-crolic-desktop.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Steve Crolic<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">International Head of Voice of the Customer<\/div>\n\t\t\t\t\t\t\t<p>Steve arbeitet seit 3 Jahren bei HelloFresh, zun\u00e4chst als NPS-Manager und sp\u00e4ter als Head of Voice of the Customer. Sein Team k\u00fcmmert sich um die Kundenfeedback-Funktionen des Unternehmens f\u00fcr das physische und digitale Produkterlebnis. Zuvor arbeitete er f\u00fcr Porsche Cars North America im Sales Programm Team, welches Fahrzeug-Incentives f\u00fcr das US-H\u00e4ndlernetz verwaltet.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/quote-logo-hellofresh.svg\" class=\"attachment-full size-full\" alt=\"quote-logo-hellofresh\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Happiness Driver und Pain Points identifizieren \/ ????????<\/p>\n","protected":false},"author":2,"featured_media":2393,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[10],"class_list":["post-1808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Essentials of Voice of Customer<\/title>\n<meta name=\"description\" content=\"HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Die Grundlagen von Voice of the Customer\" \/>\n<meta property=\"og:description\" content=\"HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-17T16:24:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-01T10:33:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-masterclass-hellofresh.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:site\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Die Grundlagen von Voice of the Customer\",\"datePublished\":\"2022-03-17T16:24:00+00:00\",\"dateModified\":\"2022-12-01T10:33:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/\"},\"wordCount\":7,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-masterclass-hellofresh.jpeg\",\"keywords\":[\"Keynotes\"],\"articleSection\":[\"Academy\",\"Ressourcen\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/\",\"name\":\"The Essentials of Voice of Customer\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-masterclass-hellofresh.jpeg\",\"datePublished\":\"2022-03-17T16:24:00+00:00\",\"dateModified\":\"2022-12-01T10:33:36+00:00\",\"description\":\"HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.\",\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-hellofresh-cx1-2020\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-masterclass-hellofresh.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-masterclass-hellofresh.jpeg\",\"width\":740,\"height\":388,\"caption\":\"preview-cx1-masterclass-hellofresh\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management und Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"width\":129,\"height\":72,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloopHQ\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJDQprWMAcIesSAcawVIcsw\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The Essentials of Voice of Customer","description":"HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/","og_locale":"de_DE","og_type":"article","og_title":"Die Grundlagen von Voice of the Customer","og_description":"HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.","og_url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2022-03-17T16:24:00+00:00","article_modified_time":"2022-12-01T10:33:36+00:00","og_image":[{"width":740,"height":388,"url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-masterclass-hellofresh.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@zenloopHQ","twitter_site":"@zenloopHQ","twitter_misc":{"Verfasst von":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/"},"author":{"name":"","@id":""},"headline":"Die Grundlagen von Voice of the Customer","datePublished":"2022-03-17T16:24:00+00:00","dateModified":"2022-12-01T10:33:36+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/"},"wordCount":7,"publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-masterclass-hellofresh.jpeg","keywords":["Keynotes"],"articleSection":["Academy","Ressourcen"],"inLanguage":"de-DE"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/","url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/","name":"The Essentials of Voice of Customer","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-masterclass-hellofresh.jpeg","datePublished":"2022-03-17T16:24:00+00:00","dateModified":"2022-12-01T10:33:36+00:00","description":"HelloFresh berichtet hier, wie es Kundenfeedback sammelt, um die Kundenbindung und das Unternehmenswachstum auf vielf\u00e4ltige Weise zu verbessern.","inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-hellofresh-cx1-2020\/#primaryimage","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-masterclass-hellofresh.jpeg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-masterclass-hellofresh.jpeg","width":740,"height":388,"caption":"preview-cx1-masterclass-hellofresh"},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/de\/#website","url":"https:\/\/www.zenloop.com\/de\/","name":"zenloop","description":"Customer Experience Management und Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/de\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","width":129,"height":72,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloopHQ","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/","https:\/\/www.youtube.com\/channel\/UCJDQprWMAcIesSAcawVIcsw"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/comments?post=1808"}],"version-history":[{"count":0,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1808\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media\/2393"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media?parent=1808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/categories?post=1808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/tags?post=1808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}