{"id":1805,"date":"2022-03-17T16:18:18","date_gmt":"2022-03-17T16:18:18","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=1805"},"modified":"2022-12-01T10:33:30","modified_gmt":"2022-12-01T10:33:30","slug":"keynote-delivery-hero-cx1-2020","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/keynote-delivery-hero-cx1-2020\/","title":{"rendered":"Tapping Into the Value of a System of Action"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Tapping Into the Value of a System of Action<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert &amp; herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Jetzt anschauen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-header-delivery_hero.png\" class=\"attachment-full size-full\" alt=\"Tapping Into the Value of a System of Action\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-header-delivery_hero.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-header-delivery_hero-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-header-delivery_hero-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. September 2020<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Feedback Management\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Jetzt die Aufzeichnung ansehen<\/h2>\n<h5 class=\"mb-2\">Feedback Management bei Delivery Hero<\/h5>\n<p>Delivery Hero hat es sich zur Aufgabe gemacht, seinen Kunden eine herausragende Erfahrung zu bieten, indem es auf seiner Plattform ausgew\u00e4hlte H\u00e4ndler listet, die sowohl ein erstklassiges Kundenerlebnis als auch einen erstklassigen Service bieten.<\/p>\n<p>Sebastian McClintock erkl\u00e4rt, wie Delivery Hero NPS-Feedback nutzt, um herauszufinden, welche Faktoren die Kundenzufriedenheit beeinflussen und wie sich diese im Zusammenspiel auf den Gesch\u00e4ftserfolg auswirken. Dar\u00fcber hinaus zeigt er auch, warum Feedback-Silos aufgel\u00f6st werden sollten und wie die Kombination von Finanz-, Betriebs- und Erfahrungsdaten zu verwertbaren Erkenntnissen und einem besseren Verst\u00e4ndnis der Treiber der Kundenzufriedenheit und der Auswirkungen auf das Gesch\u00e4ft f\u00fchren wird. Die Aufzeichnung ist in englischer Sprache.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Was Sie erwartet<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul>\n<li>Welche Herausforderungen Derlivery Hero aufgrund des Besitzes vieler dezentralisierter Marken auf der ganzen Welt zu bew\u00e4ltigen hat<\/li>\n<li>Wie Delivery Hero Erkenntnisse f\u00fcr Handlungsma\u00dfnahmen mit einem CX-Rahmenwerk nutzt<i class=\"fal fa-check fa-fw\"><\/i><\/li>\n<li>Wie Delivery Hero Feedback von seinen drei Interessengruppen sammelt: Restaurants, Auslieferungsfahrer und Kunden<i class=\"fal fa-check fa-fw\"><\/i><\/li>\n<li>Wie Delivery Hero Datensilos aufbricht, um die Faktoren zu identifizieren, die den Gesch\u00e4ftserfolg beeinflussen<i class=\"fal fa-check fa-fw\"><\/i><\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1807\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/2022\/03\/cx1-2020-lp-expectation-image.jpg.jpg\" alt=\"cx1-2020-lp-expectation-image.jpg\" width=\"940\" height=\"676\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg.jpg 940w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg-300x216.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-lp-expectation-image.jpg-768x552.jpg 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-delivery-hero-sebastian-mcclintock.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Sebastian McClintock<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Global Director Customer Experience<\/div>\n\t\t\t\t\t\t\t<p>Sebastian hat jahrelange Erfahrung im Customer Experience Management mit NPS als Schl\u00fcssel-KPI und ist f\u00fcr die Einf\u00fchrung von Kundenerfahrungsprojekten in vielen L\u00e4ndern. Zus\u00e4tzlich \u00fcbernimmt Sebastian die Leitung von Projekten mit Stakeholdern auf der ganzen Welt und moderiert Workshops bez\u00fcglich NPS, Kundenzufriedenheit und Loyalit\u00e4t. Au\u00dferdem verwaltet er globale Einrichtungen zum Thema &#8222;Qualtrics&#8220;.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/delivery-hero.svg\" class=\"attachment-full size-full\" alt=\"delivery-hero\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>NPS-Feedback zur Steigerung der Kundenzufriedenheit nutzen \/ ????????<\/p>\n","protected":false},"author":2,"featured_media":2392,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-1805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tapping Into the Value of a System of Action<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert &amp; herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tapping Into the Value of a System of Action\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert &amp; herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-17T16:18:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-01T10:33:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-keynote-delivery-hero.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:site\" content=\"@zenloopHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Tapping Into the Value of a System of Action\",\"datePublished\":\"2022-03-17T16:18:18+00:00\",\"dateModified\":\"2022-12-01T10:33:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-keynote-delivery-hero.jpeg\",\"keywords\":[\"Keynotes\"],\"articleSection\":[\"Ressourcen\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/\",\"name\":\"Tapping Into the Value of a System of Action\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-keynote-delivery-hero.jpeg\",\"datePublished\":\"2022-03-17T16:18:18+00:00\",\"dateModified\":\"2022-12-01T10:33:30+00:00\",\"description\":\"Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert & herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.\",\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/ressourcen\\\/academy\\\/keynote-delivery-hero-cx1-2020\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-keynote-delivery-hero.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/preview-cx1-keynote-delivery-hero.jpeg\",\"width\":740,\"height\":388,\"caption\":\"preview-cx1-keynote-delivery-hero\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management und Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/03\\\/zenloop-2.svg\",\"width\":129,\"height\":72,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloopHQ\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJDQprWMAcIesSAcawVIcsw\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Tapping Into the Value of a System of Action","description":"Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert & herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/","og_locale":"de_DE","og_type":"article","og_title":"Tapping Into the Value of a System of Action","og_description":"Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert & herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.","og_url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2022-03-17T16:18:18+00:00","article_modified_time":"2022-12-01T10:33:30+00:00","og_image":[{"width":740,"height":388,"url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-keynote-delivery-hero.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@zenloopHQ","twitter_site":"@zenloopHQ","twitter_misc":{"Verfasst von":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/"},"author":{"name":"","@id":""},"headline":"Tapping Into the Value of a System of Action","datePublished":"2022-03-17T16:18:18+00:00","dateModified":"2022-12-01T10:33:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/"},"wordCount":9,"publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-keynote-delivery-hero.jpeg","keywords":["Keynotes"],"articleSection":["Ressourcen"],"inLanguage":"de-DE"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/","url":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/","name":"Tapping Into the Value of a System of Action","isPartOf":{"@id":"https:\/\/www.zenloop.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-keynote-delivery-hero.jpeg","datePublished":"2022-03-17T16:18:18+00:00","dateModified":"2022-12-01T10:33:30+00:00","description":"Erfahren Sie, wie Delivery Hero mit NPS Faktoren der Kundenzufriedenheit identifiziert & herausfindet, wie sie sich auf den Gesch\u00e4ftserfolg auswirken.","inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/ressourcen\/academy\/keynote-delivery-hero-cx1-2020\/#primaryimage","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-keynote-delivery-hero.jpeg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/preview-cx1-keynote-delivery-hero.jpeg","width":740,"height":388,"caption":"preview-cx1-keynote-delivery-hero"},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/de\/#website","url":"https:\/\/www.zenloop.com\/de\/","name":"zenloop","description":"Customer Experience Management und Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/de\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","contentUrl":"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-2.svg","width":129,"height":72,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloopHQ","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/","https:\/\/www.youtube.com\/channel\/UCJDQprWMAcIesSAcawVIcsw"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/comments?post=1805"}],"version-history":[{"count":0,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1805\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media\/2392"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/media?parent=1805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/categories?post=1805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/tags?post=1805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}