{"id":1438,"date":"2022-03-16T15:29:27","date_gmt":"2022-03-16T15:29:27","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?p=1438"},"modified":"2022-09-28T09:57:12","modified_gmt":"2022-09-28T09:57:12","slug":"customer-experience-trends-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/de\/ressourcen\/whitepaper\/customer-experience-trends-2021\/","title":{"rendered":"4 Trends f\u00fcr Customer Experience-Vorreiter"},"content":{"rendered":"<section         class=\"block-data-capture  no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container vertical-middle\">\n\t\t<div class=\"six columns\">\n\t\t\t\n\t\t\t<h1>Customer-Experience-Vorreiter aufgepasst!<\/h1>\n\t\t\t<p>Wir verraten die vier gr\u00f6\u00dften CX-Trends f\u00fcr 2021 und geben Tipps, wie Sie diese auch in Ihrem Unternehmen umsetzen k\u00f6nnen. Au\u00dferdem verraten wir zu jedem Trend ein Best Practice Beispiel aus der Praxis.\r\n\r\n<\/p>\n\t\t\t<div class=\"data-capture\">\n\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f988-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"988\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/posts\/1438#wpcf7-f988-o1\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"988\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f988-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Vorname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Nachname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Unternehmen<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Jobtitel<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>E-Mail Adresse<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"page-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/posts\/1438\" type=\"text\" name=\"page-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" id=\"\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" value=\"\" data-dtx-value=\"CF7_get_cookie%20key%3D%27initialTrafficSource%27\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Jetzt kostenlos herunterladen\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<div class=\"data-capture-confirmation\">\n\t\t\t\t<h3>Erfolgreich!<\/h3>\n<p>Das Whitepaper ist jetzt f\u00fcr Sie verf\u00fcgbar.<\/p>\n\t\t\t\t<a href=\"https:\/\/drive.google.com\/file\/d\/1FHZK81JgUZSZaEn4hlO1rPawpAxEUUFs\/view?usp=sharing\" class=\"button\" download target=\"_blank\">Download<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"six columns\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1212\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/whitepaper-cx-trends-en-1.jpg\" class=\"attachment-full size-full\" alt=\"Attention Customer Experience Pioneers!\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/whitepaper-cx-trends-en-1.jpg 1440w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/whitepaper-cx-trends-en-1-300x253.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/whitepaper-cx-trends-en-1-1024x862.jpg 1024w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/whitepaper-cx-trends-en-1-768x646.jpg 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/>\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5188\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-lp-CX-Trends-de.jpg\" alt=\"vorschau whitepaper cx trends\" width=\"1140\" height=\"900\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-lp-CX-Trends-de.jpg 1140w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-lp-CX-Trends-de-300x237.jpg 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-lp-CX-Trends-de-1024x808.jpg 1024w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-lp-CX-Trends-de-768x606.jpg 768w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Was ist drin?<\/h2>\n<p>Aufgrund des sich derzeit rasant ver\u00e4ndernden Kaufverhaltens von Konsumenten, werden effiziente CRM-Strategien und -Prozesse immer wichtiger, um Kundinnen und Kunden zu binden. Denn\u00a0<strong>vor allem im Jahr 2020 haben sich Kundenw\u00fcnsche stark ver\u00e4ndert und Erwartungen sind gestiegen<\/strong>. Oft ist es nicht ganz einfach, diese Entwicklungen schnell genug zu erkennen und sich ihnen anzupassen, um die Kundschaft zufrieden zu stellen. Die vier Trends, mit denen Sie dies erreichen und auf welche wir in diesem Whitepaper genauer eingehen, sind im Detail:<\/p>\n<ol>\n<li>Unternehmensdaten mit Experience-Daten anreichern<\/li>\n<li>Experience-Daten in die Unternehmensstrategie integrieren<\/li>\n<li>Historische Experience-Daten in die Kundenkommunikation einbinden<\/li>\n<li>Customer Experience auf Omnichannel-Ebene verstehen<\/li>\n<\/ol>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-color:#02193c;color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>&#8222;Betrachten Sie Ihre Kunden als geladene G\u00e4ste auf einer Party, und Sie sind Gastgeber. Ihre Aufgabe ist es, jeden Tag jeden Aspekt des Kundenerlebnisses ein bisschen besser zu machen.&#8220;<\/h2>\n<h2><\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-customer-cases  no-margin padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Weitere Whitepaper<\/h2>\t\t\t\t\t\t<div class=\"grid same-height-container customer-cases  \" style=\"grid-template-columns:1fr 1fr 1fr;\">\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/de\/ressourcen\/whitepaper\/customer-experience-alleinstellungsmerkmal-energiesektor\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"388\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-preview-energy-de.jpg\" class=\"attachment-full size-full\" alt=\"preview whitepaper enery sector\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-preview-energy-de.jpg 740w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-whitepaper-preview-energy-de-300x157.jpg 300w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Von Commodity zur Love Brand<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">In diesem Whitepaper erfahren Sie, wie und warum CX-Management im Energiesektor zum Erfolg f\u00fchrt.\r\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/de\/ressourcen\/whitepaper\/customer-experience-alleinstellungsmerkmal-energiesektor\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Zum Whitepaper<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/de\/ressourcen\/whitepaper\/roi-customer-experience-management\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"388\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/09\/zenloop-whitepaper-preview-roi-of-nps-de.jpg\" class=\"attachment-full size-full\" alt=\"image of roi des nps whitepaper\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/09\/zenloop-whitepaper-preview-roi-of-nps-de.jpg 740w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/09\/zenloop-whitepaper-preview-roi-of-nps-de-300x157.jpg 300w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">ROI des Customer Experience Management<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">In diesem Whitepaper erkl\u00e4ren wir, wie Sie den ROI von CX-Management auf Basis des NPS\u00ae berechnen k\u00f6nnen.\r\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/de\/ressourcen\/whitepaper\/roi-customer-experience-management\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Zum Whitepaper<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/de\/ressourcen\/whitepaper\/customer-journey-mapping\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"388\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/09\/zenloop-whitepaper-preview-customer-journey-mapping-de.jpg\" class=\"attachment-full size-full\" alt=\"image of customer journey mapping\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/09\/zenloop-whitepaper-preview-customer-journey-mapping-de.jpg 740w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/09\/zenloop-whitepaper-preview-customer-journey-mapping-de-300x157.jpg 300w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Customer Journey Mapping \u2013 Ein Touchpoint Guide<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">Dieses Whitepaper stellt das Konzept einer Customer Journey Map vor und erkl\u00e4rt, wie man sie erstellt und einsetzt.\r\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/de\/ressourcen\/whitepaper\/customer-journey-mapping\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Zum Whitepaper<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-top\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t7fr 5fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>CX Trends erkennen mit zenloop<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 40px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p><a class=\"button\" href=\"\/de\/demo-anfragen\">Kostenfreie Beratung vereinbaren<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1431\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/2022\/03\/person_white_bg-e1647443728944.jpg\" alt=\"\" width=\"450\" height=\"364\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Mit praktischen Tipps und Best Practices<\/p>\n","protected":false},"author":2,"featured_media":5170,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20,9],"tags":[37],"class_list":["post-1438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ressourcen","category-whitepaper","tag-whitepaper"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 Trends f\u00fcr Customer Experience-Vorreiter in 2021<\/title>\n<meta name=\"description\" content=\"Hier kl\u00e4ren wir \u00fcber 4 wichtige CX-Trends auf, veranschaulicht anhand von Tipps zur erfolgreichen Umsetzung und konkreten Praxisbeispielen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/ressourcen\/whitepaper\/customer-experience-trends-2021\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Trends f\u00fcr Customer Experience-Vorreiter\" \/>\n<meta property=\"og:description\" content=\"Hier kl\u00e4ren wir \u00fcber 4 wichtige CX-Trends auf, veranschaulicht anhand von Tipps zur erfolgreichen Umsetzung und konkreten Praxisbeispielen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/ressourcen\/whitepaper\/customer-experience-trends-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T15:29:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-28T09:57:12+00:00\" 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