{"id":3136,"date":"2022-04-22T13:38:36","date_gmt":"2022-04-22T13:38:36","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?post_type=event&#038;p=3136"},"modified":"2022-05-11T10:15:50","modified_gmt":"2022-05-11T10:15:50","slug":"cx1-webinar-sporthaus-schuster-und-chatchamp","status":"publish","type":"event","link":"https:\/\/www.zenloop.com\/de\/events\/cx1-webinar-sporthaus-schuster-und-chatchamp\/","title":{"rendered":"NPS &#038; Guided Selling in Action"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>NPS &amp; Guided Selling in Action<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Sporthaus Schuster erl\u00e4utert, wie sie das Kundenerlebnis im Online-Shop mithilfe von Chatchamp &amp; zeloop optimieren, um die Kundenzufriedenheit zu steigern.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Hier kostenlos ansehen                                 <\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-webinar-sporthaus-chatchamp-zenloop.png\" class=\"attachment-full size-full\" alt=\"header-cx1-webinar-sporthaus-chatchamp-zenloop\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-webinar-sporthaus-chatchamp-zenloop.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-webinar-sporthaus-chatchamp-zenloop-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/header-cx1-webinar-sporthaus-chatchamp-zenloop-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Webinar 2021\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">02. September 2021\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-smile icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Satisfaction<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-registration  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Jetzt die Aufzeichnung ansehen<\/h2>\t\t<div class=\"row\">\n\t\t\t<div class=\"six columns\">\n\t\t\t\t<div class=\"description\"><h5 class=\"mb-2\">Kundenzufriedenheit bei Sporthaus Schuster, Chatchamp und zenloop<\/h5>\n<p>Eine Herausforderung, der sich der Online-Fachhandel in puncto Customer Experience ausgesetzt sieht, ist, dass die Beratung durch Fachverk\u00e4ufer:innen im Vergleich zum station\u00e4ren Handel geringer oder sogar g\u00e4nzlich wegf\u00e4llt \u2013 was sich in Folge negativ auf die Kundenzufriedenheit auswirkt. Um diesem Problem zu begegnen, arbeitet das Traditionsunternehmen Sporthaus Schuster im Onlinehandel mit einer Kombination aus den Software-L\u00f6sungen von Chatchamp und zenloop \u2013 und konnte die Kundenzufriedenheit so ma\u00dfgeblich steigern.<\/p>\n<\/div>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:2.5rem 1fr;grid-gap:1.25rem;\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"six columns\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"registration\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1151-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1151\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/event\/3136#wpcf7-f1151-o1\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1151\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1151-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Vorname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Nachname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Unternehmen<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Beruf<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>E-Mail Adresse<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"website-language-de\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"DE\" type=\"text\" name=\"website-language-de\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"event-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/event\/3136\" type=\"text\" name=\"event-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Jetzt kontaktieren\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"registration-confirmation\">\n\t\t\t\t\t<h3>Successful!<\/h3>\n\t\t\t\t\t<p>An email with the registration is already on its way to your mailbox.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t6fr 1fr 5fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist flex-center\">\n\t\t\t\t\t<h3 class=\"h2 mb-3\">Was Sie erwartet<\/h3>\n<ul class=\"checkmark_list mb-4 mb-md-0\">\n<li><i class=\"fal fa-check fa-fw\"><\/i>An welchen Touchpoints Sport Schuster NPS-Kundenfeedback abfragt<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie Sport Schuster Guided Selling anbietet und Kund:innen jetzt auch online ber\u00e4t<\/li>\n<li><i class=\"fal fa-check fa-fw\"><\/i>Wie eine Kombination von Chatchamp und zenloop in Action aussieht<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2088\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/2022\/03\/cx1-webinar-bullets.png\" alt=\"cx1-webinar-bullets\" width=\"950\" height=\"546\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-bullets.png 950w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-bullets-300x172.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-bullets-768x441.png 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Die Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-webinar-speaker-image-schuster.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Fabian Listl<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">E-Commerce Manager<\/div>\n\t\t\t\t\t\t\t<p>Fabian Listl hat 2018 die Ausbildung \u201eKaufmann im E-Commerce\u201c gestartet und diese 2021 erfolgreich absolviert. Nun startet er als Junior E-Commerce Manager durch und k\u00fcmmert sich vor allem um Onsite-Optimierungen und die Pflege des Onlineshops.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/schuster.svg\" class=\"attachment-full size-full\" alt=\"schuster\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-webinar-speaker-image-chatchamp.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Felix Kania<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Product &amp; Customer Success Manager<\/div>\n\t\t\t\t\t\t\t<p>Felix Kania ist Product &amp; Customer Success Manager bei Chatchamp, der Guided Selling Software f\u00fcr E-Commerce Unternehmen. Chatchamp verwendet Chatbots um Konsumenten auf Online Shops digital zu beraten. Mit Hilfe der Beratung finden Webseiten Besucher die passenden Produkte f\u00fcr ihre Bed\u00fcrfnisse mit nur wenigen Klicks &#8211; in einem interaktiven und personalisiertem Dialog.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/chatchamp.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/cx1-webinar-speaker-image-zenloop.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Joanna Miszczuk<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Customer Success Managerin<\/div>\n\t\t\t\t\t\t\t<p>Joanna ist Customer Success Managerin bei zenloop, der f\u00fchrenden Experience Management Plattform in Deutschland. Sie begleitet Digitalunternehmen der DACH-Region beim Auf- und Ausbau ihres Customer Experience Management Programs. Die Expertin f\u00fcr Customer Experience unterst\u00fctzt beim Aufbau der idealen NPS Strategie sowie der Roadmap und dem Rollout des Net Promoter Systems.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"72\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/04\/zenloop.svg\" class=\"attachment-full size-full\" alt=\"zenloop\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"featured_media":3877,"template":"","event_category":[23],"class_list":["post-3136","event","type-event","status-publish","has-post-thumbnail","hentry","event_category-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wie Sport Schuster die Kundenzufriedenheit steigerte<\/title>\n<meta name=\"description\" content=\"Sporthaus Schuster erl\u00e4utert, wie sie das Kundenerlebnis im Online-Shop mithilfe von Chatchamp &amp; zeloop optimieren, um die Kundenzufriedeheit zu steigern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/events\/cx1-webinar-sporthaus-schuster-und-chatchamp\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS &amp; Guided Selling in Action\" \/>\n<meta property=\"og:description\" content=\"Sporthaus Schuster erl\u00e4utert, wie sie das Kundenerlebnis im Online-Shop mithilfe von Chatchamp &amp; zeloop optimieren, um die Kundenzufriedeheit zu steigern.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/events\/cx1-webinar-sporthaus-schuster-und-chatchamp\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta 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