{"id":2094,"date":"2022-03-21T17:08:20","date_gmt":"2022-03-21T17:08:20","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/de\/?post_type=event&#038;p=2094"},"modified":"2022-05-11T15:17:43","modified_gmt":"2022-05-11T15:17:43","slug":"cx1-webinar-cx-trends-2021","status":"publish","type":"event","link":"https:\/\/www.zenloop.com\/de\/events\/cx1-webinar-cx-trends-2021\/","title":{"rendered":"Customer-Experience-Trends f\u00fcr 2021"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Trends, die Marketeers 2021 auf keinen Fall verpassen d\u00fcrfen<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>In diesem Webinar werden die Customer\u2013Experience\u2013Trends f\u00fcr das Jahr 2021 vorgestellt, die sich aus den aktuellen Ver\u00e4nderungen im Kaufverhalten bemerkbar machen.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p ><\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Hier kostenlos ansehen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-webinar-zenloop-1.png\" class=\"attachment-full size-full\" alt=\"header-cx1-webinar-zenloop-1\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-webinar-zenloop-1.png 942w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-webinar-zenloop-1-300x154.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/header-cx1-webinar-zenloop-1-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Webinar 2020\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Datum<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">10. Dezember 2020\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Thema<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Experience Trends\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-registration  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Jetzt die Aufzeichnung ansehen<\/h2>\t\t<div class=\"row\">\n\t\t\t<div class=\"six columns\">\n\t\t\t\t<div class=\"description\"><h5>Customer Experience bei zenloop<\/h5>\n<p>Ver\u00e4nderungen, die im Zuge der fortschreitenden Digitalisierung l\u00e4ngst Fahrt aufgenommen haben, werden durch Corona weiter katalysiert \u2013 ein Umstand, der sich im Speziellen auch im Customer Relationship Management bemerkbar macht. Aufgrund des sich derzeit rasant ver\u00e4ndernden Kaufverhaltens von Konsument:innen, werden effiziente CRM-Strategien und -Prozesse immer wichtiger, um Kund:innen zu binden. Wie sehen also die Entwicklungen aus, auf die Marketeers in puncto Customer Experience im Jahr 2021 achten sollten? In diesem Webinar geht Felix Schlenther, Head of Sales bei zenloop, dieser Frage auf den Grund und nennt seine vier Customer-Experience-Trends f\u00fcr das Jahr 2021.<\/p>\n<\/div>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:2.5rem 1fr;grid-gap:1.25rem;\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"six columns\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"registration\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1151-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1151\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/event\/2094#wpcf7-f1151-o1\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1151\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1151-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Vorname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Nachname<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Unternehmen<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Beruf<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>E-Mail Adresse<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"website-language-de\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"DE\" type=\"text\" name=\"website-language-de\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"event-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/de\/wp-json\/wp\/v2\/event\/2094\" type=\"text\" name=\"event-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Jetzt kontaktieren\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"registration-confirmation\">\n\t\t\t\t\t<h3>Successful!<\/h3>\n\t\t\t\t\t<p>An email with the registration is already on its way to your mailbox.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-spalten  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t6fr 1fr 5fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist flex-center\">\n\t\t\t\t\t<h2>Was Sie erwartet<br \/>\n<\/h2>\n<ul>\n<li>Unternehmensdaten mit Experience-Daten anreichern: Nicht nur verstehen, was passiert, sondern auch warum es passiert<\/li>\n<li>Kundenzentrierung: Workflows etablieren, mit denen Experience-Daten in der Unternehmensstrategie Eingang finden<\/li>\n<li>Omnichannel: Customer Experience auf allen Kan\u00e4len und an allen Touchpoints verstehen<\/li>\n<li>CRM-Kampagnen: Kundenkommunikation verbessern, indem historische Experience-Daten mit eingebunden werden<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2088\" src=\"https:\/\/zenloop1.wpengine.com\/de\/wp-content\/uploads\/2022\/03\/cx1-webinar-bullets.png\" alt=\"cx1-webinar-bullets\" width=\"950\" height=\"546\" srcset=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-bullets.png 950w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-bullets-300x172.png 300w, https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-bullets-768x441.png 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">Der Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-webinar-speaker-image-zenloop-felix-schlenter.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Felix Schlenther<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Head of Sales<\/div>\n\t\t\t\t\t\t\t<p>Felix ist Head of Sales bei zenloop, der f\u00fchrenden Experience Management Plattform in Deutschland. Gemeinsam mit seinem Team ber\u00e4t er Digitalunternehmen im Aufbau eines Customer Experience Managements. Zuvor baute Felix die Sales Teams in verschiedenen Software Start-Ups. Als Speaker zu Kundenbindung- und zentrierung ist er auf Konferenzen wie der OMR, Internet World, CX1 und DMEXCO vertreten.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"84\" height=\"17\" src=\"https:\/\/www.zenloop.com\/de\/wp-content\/uploads\/sites\/3\/2022\/03\/zenloop-footer.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"featured_media":3902,"template":"","event_category":[42],"class_list":["post-2094","event","type-event","status-publish","has-post-thumbnail","hentry","event_category-cx1-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer-Experience-Trends 2021 | CX1 Webinar<\/title>\n<meta name=\"description\" content=\"In diesem Webinar werden die CX-Trends f\u00fcr das Jahr 2021 vorgestellt und wir zeigen, wie sie f\u00fcr ein erfolgreiches Jahr angegangen werden k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/de\/events\/cx1-webinar-cx-trends-2021\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer-Experience-Trends f\u00fcr 2021\" \/>\n<meta property=\"og:description\" content=\"In diesem Webinar werden die CX-Trends f\u00fcr das Jahr 2021 vorgestellt und wir zeigen, wie sie f\u00fcr ein erfolgreiches Jahr angegangen werden k\u00f6nnen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/de\/events\/cx1-webinar-cx-trends-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta 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